narayana-karthik_api | Stripe Developers | Page 1

shadow riverBOT May 3, 2024, 4:15 AM

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rough wadi May 3, 2024, 4:17 AM

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hello! to confirm, you are trying to retrieve the Account and received that error message?

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if yes, can you share the connected account id?

errant pier May 3, 2024, 4:26 AM

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Let me be clear on this. Customer already have stripe account and they bought our application and try to use their stripe account in our app.
By entering their Stripe account id, what we will do we will call GetAccount method by passing the account id but it throws the error
"code": "account_invalid",
"doc_url": "https://stripe.com/docs/error-codes/account-invalid",
"message": "The provided key 'sk_live****************************************************************************************C1lrv3' does not have access to account 'acct_' (or that account does not exist). Application access may have been revoked.",
"type": "invalid_request_error"

rough wadi May 3, 2024, 4:27 AM

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i understand, can you share the full account id of the connected account here?

errant pier May 3, 2024, 4:28 AM

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You mean customer stripe account or our stripe account?

rough wadi May 3, 2024, 4:30 AM

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does not have access to account 'acct*' -> the account id mentioned in this line

errant pier May 3, 2024, 4:31 AM

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Here is the customer stripe account id acct_1FHWQzDoSlTRPd1M

rough wadi May 3, 2024, 4:31 AM

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hmmm, okay, can you share your own platform Stripe account id too?

errant pier May 3, 2024, 4:32 AM

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This is company stripe account - acct_1JCszhLwgxrWuBgU

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Where we generated dev api key

rough wadi May 3, 2024, 4:35 AM

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acct_1FHWQzDoSlTRPd1M is not connected to acct_1JCszhLwgxrWuBgU. How did you go about onboarding / connecting acct_1FHWQzDoSlTRPd1M?

errant pier May 3, 2024, 4:41 AM

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Basically we will show the below UI to our customer to enter their stripe account, with the entered stripe account id we will verify by just calling the Stripe SDK Accountservice.Get with that accnt number

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That Get method throwing the error

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we introduced this connecting existing customer feature in our last release only

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but we are getting may complaints from our customers who tried to use their existing stripe account

rough wadi May 3, 2024, 4:43 AM

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If you want to connect an existing account, you need to use OAuth : https://stripe.com/docs/connect/oauth-reference. Are you using OAuth?

Connect OAuth reference

This reference lists available public methods for our OAuth endpoints for Connect.

errant pier May 3, 2024, 4:44 AM

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Oh.. I see.
We are using OAuth for other integration (like QBO)

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We will check this option I can see where we made mistake let me go through this doc
Thanks.

rough wadi May 3, 2024, 4:46 AM

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sure! feel free to reach out again if you're still having trouble 😄

#narayana-karthik_api