#warley_error

1 messages ¡ Page 1 of 1 (latest)

left auroraBOT
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karmic summit
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Hi there, I can only provide help in English language, if you prefer to use a different language, please send your question to Stripe support https://support.stripe.com/contact/email

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

strong mortar
karmic summit
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I'm afraid that I can't read this language.

strong mortar
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An error occurred while processing your payment. Please try again or use a different payment method.

karmic summit
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Thanks for the translation, do you have the PaymentIntent ID?

strong mortar
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I just integrated stripe into my store and I'm testing it but I come across this error

karmic summit
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And did you write code by yourself to integrate Stripe? or you used a 3rd-party plugin for your integration?

strong mortar
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Integrei diretamente pelo Shopfy, preciso fazer outra coisa
?

karmic summit
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Looks like you are using Shopify, I can only support if you have a direct integration with Stripe. If you have questions related to a 3rd-party plugin, I'd suggest you to reach out to the plugin developer directly.

strong mortar
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integration by shopfy

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in the case with a shopfy?

karmic summit
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Yes, please follow up with Shopify in this case.

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I can also help you to take a look at this particular payment, if you can share with me the PaymentIntent ID.

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Alternatively, Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

strong mortar
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you don't have an ID because you didn't complete the payment

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Or can I still do it?

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id shopfy : 30972533506092

karmic summit
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I'm unable to start investigation with a Shopfiy ID. In this case, please reach out to Shopify for help.

strong mortar
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Is everything ok on Stripe's part then?

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Can you check if I did the integration correctly?

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I'm from Brazil, I'm testing with a credit card in my name, could this be related to the error?

karmic summit
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It'd suggest you to follow up with Shopify, they will be able to check whether you integration is in place.

strong mortar
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I realized it was because I was testing with the low value

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but now it is refusing the cards

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Testei 2 visa e mastarcard

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I tested 2 visa and mastarcard

karmic summit
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Ah, looks like you are performing test with real cards

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https://docs.stripe.com/testing#use-test-cards you shouldn't do that. You should only use test cards to test in test mode.

Test payment methods

Use test cards to validate your Stripe integration without moving real money. Test a variety of international scenarios, including successful and declined payments, card errors, disputes, and bank authentication. You can also test non-card payment methods and redirects.

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I'd suggest you to check with Shopfiy to confirm your integration is in place. After that if you still have problems in accepting payments, you should reach out to Stripe support https://support.stripe.com/contact/email

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

strong mortar
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but I don't use api, what is the test like in an integration

karmic summit
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You should check Shopify and see if there's a way to access test mode in your integration.

strong mortar
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in test mode you can make a purchase, but this guarantees that the error will not persist in work mode