#eric_api
proven wagonBOT
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runic narwhal
Hello
rich gorge
Hello
I've already tried reaching out to Stripe support but saw this was another option so I appreciate you getting back to me
runic narwhal
Is there somewhere I can visit to reproduce Link not showing up?
rich gorge
Unfortunately not it's on our internal test server and off on a release flag on any live env at the moment
runic narwhal
Hmm okay give me a moment to see if I can find some related internal logs, otherwise this is going to be really hard for me to debug without being able to visit your site unfortunately.
rich gorge
Hmm understood.
If it helps, here is an example of a req ID that has it working with the exact same frontend: req_RklwYm6MZXvWcw
Different Stripe account associated with the request ID
runic narwhal
Thanks
Ah okay I do see some logs that indicate this account is caught up in some experiments we are doing for when to show Link or not based on some customer attributes.
eager nebulaBOT
rich gorge
Interesting. I've been prompted for Link login using the same session for the other account associated with that second reqid
I can try signing up to Link. Does the email need to match my Stripe customer email?
runic narwhal
No it does not
But I believe one of the ways this experiment works is it looks for whether you have a Link cookie or not
(Meaning you have signed up or have an active Link account recently on your device)
So I think if you do a quick sign up and then test again you likely will see Link appear
(I know this is really confusing and I'm sorry for the confusion -- this stuff is out of my hands in terms of behavior here)
rich gorge
No that's fine I am following - a bit. I'm wondering if the reason it worked for my other Stripe account is we do some uber linking under the hood and perhaps their test accounts have integrations I was unaware of
so it was working by accident and I actually needed a Link account all along
runic narwhal
I think both accounts are "working" fine.
rich gorge
Can I add Stripe test cards to link?
runic narwhal
We are just doing some optimizations under the hood which means we dictate whether it will show or not.
No you wouldn't be able to add a test card for an actual link account (via link.com) here. But if you got prompted on your other accounts then you can use a test card when it is a test-mode prompt for Link.
Did you ever actually complete the Link prompt for your other account where you were seeing it?
rich gorge
What is the link prompt, sorry?\
runic narwhal
Sorry, you said:
I've been prompted for Link login using the same session for the other account associated with that second reqid
Did you go through the login/sign up in test mode on that account when that happened?
rich gorge
Ahh I see. Yes
runic narwhal
Ah okay you did but it still didn't appear on the other account, correct?
(I'm not sure how going through this in test mode affects the cookies that are set and looked at by the experiment)
rich gorge
Yeah no nothing on the other account still
runic narwhal
Yeah okay so then I think trying to actually create a Link account via link.com and then testing may make it show up
Mostly though, your integration is sound.
You aren't doing anything wrong -- we are just working on optimizing the checkout flow on our end.
rich gorge
Interesting. Yeah I just took another look and this is the end result if I post an intent request to the account with Link working correctly;
And the one without:
I reached out to Stripe chat support about this as well as it felt relevant but the way payment methods are shown in the settings areas of these two accounts differs greatly
Account that does not display Link only shows it as an option under Wallet.
Perhaps that relates to what you're sayin about needing a Link.com login?
runic narwhal
But yeah there are some things changing with how these settings show up as well.
rich gorge
Related to what you mentioned before - the internal expierments that are ongoing?
runic narwhal
Yes
rich gorge
Yeah so sadly I'm still no further along, that didn't really seem to help
I'll try a few other things my end but if there are any other suggestions it'd be great.
dense plaza
It's not something you can control on your end
If we run an experiment to hide Link, you wouldn't be able to override it
rich gorge
No I suppose I wouldn't! As there doesn't appear to be anything wrong with our integration is that likely the case?
Can I ask how long these experiments typically run for? We'd like to test our off_session integration with Link payments before launching the new PaymentElement on of our environments
dense plaza
No there doesn't appear to be anything wrong with your integration. Not sure how long this experiment will run. If you reach out to support, there's a chance they'd be able to redirect you to someone with more info though: https://support.stripe.com/contact. I'm not sure if there's a way to opt you out of it or not honestly