#prateek_invoice-help
cinder juniperBOT
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plain junco
Hello! What do you mean by "set auto advance to true in the API and false in the webhook"?
high valve
Hello Sir ,
auto_advance=True, # Automatically finalize the invoice
and then in webhooks my coder did
auto_advance=False ,
So that it can stop there and then make.com captures the data from Webhooks and send it to our email server which in return create an invoice on which data was captured and then send it to client.
This part is beautifully working but Stripe still sends the same invoice through email too simultaneosuly
plain junco
Do you have an example Invoice I can look at so I can take a closer look at the settings? I just tried it myself and was able to disable the setting on a connected account, so something must be different about what you're doing
high valve
plain junco
Deleted that first message since it had your email in there
high valve
this is what Stripe sends it self
this is what my invoice is
they both are sent simultaneously
plain junco
Were you logged in as an admin account when you were attempting to update this setting?
high valve
This is where in express account I can not select the option Emails and subscription
Yes I am the admin , I logged in as admin into express account
I infact I went to Express account dashboard from platform only
you can check the path how I went there
ITs been 3 days since we are working on this my Developer gave up and left I dont know what to do now . It has incurred too much dent on my pocket
can you take remote access and check the problem ?
remote mothBOT
high valve
Hello Brothers !
west stone
@high valve we can't fix the code for you I'm sorry
west stone
Because we don't offer that kind of services. You hired someone to build your integration and they would be the one fixing it for you
high valve
Can you help to overcome this problem please ?
west stone
Really the setting is the one in the platform that matters. You should never look at the Express accounts' own Dashboard
You need to make sure that Invoices are created in your own Stripe account (the platform) and not connected account and then it will respect the Dashboard setting as requested
high valve
But the changes done there doesnt reflect to my express account
west stone
prateek_invoice-help
The Express account doesn't have any settings for this, it's irrelevant.
high valve
But I want to use only Express account
So it means I cant stop Stripe from Sending invoice automatically to client even if I use my own email Server ?
Under Express account ?
west stone
I'm really sorry, you seem to be totally lost with how Stripe works (which is fine, you didn't build this). Unfortunately you are set on what you think needs to happen but that is all incorrect.
You need to create all Invoices in your platform account and that will always follow the Dashboard settings from your own account.
You should never create an Invoice on the Express account.
high valve
Thank you for the enlightenment sir , but If I want to keep the vendor separate from the platform and they manage their direct charges , its not healthy ?
I just want to give them separate identity and not to use main platforms thats why I wanted to help them out. I think maybe I am asking something which is not practically possible ?
Please tell me if there is no way out so that I can leave the hopes and efforts which have been invested for so long .
west stone
You are using Express accounts. They have no Dashboard access, they can't see or manage their Invoices.
So really you should be creating everything in the platform.
high valve
I have created a robust system for them on my website through API
west stone
I understand but it's still not the right way I'm sorry. If you do it your way then it is impossible to turn off emails
