jarrett_api | Stripe Developers | Page 1

glacial cosmosBOT Apr 30, 2024, 4:36 PM

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frail hinge Apr 30, 2024, 4:38 PM

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meant to share this instead of charge id req_HVhTwchSZ3RA5m

orchid pebble Apr 30, 2024, 4:40 PM

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Unfortunately that's actually passed to us from the card networks. Like, we have the exact same qualms as you and your customers do, because the card issuer/bank sends us vague decline codes that are often not even indicative of what actually caused the decline (e.g. they sometimes send generic decline codes for very specific types of declines like invalid expiration and funds not available).

frail hinge Apr 30, 2024, 4:41 PM

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But you guys have documentation with better messaging for what "invalid account" typically means

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Like the docs say "The customer needs to contact their card issuer to check that the card is working correctly."

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so I don't get why the message to the end user couldn't be some version of that adjusted to address the customer

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instead of just "Invalid account.". the customer doesn't know what that means at all.

orchid pebble Apr 30, 2024, 4:47 PM

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Ahhhh, I see what you're saying now. What product are you using that's surfacing that error? Stripe Checkout? Payment Elements?

frail hinge Apr 30, 2024, 4:49 PM

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Payment Elements

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that request was made i believe with confirmPayment

orchid pebble Apr 30, 2024, 4:52 PM

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You should be able to surface the error message yourself if you wanted to, no? Like, I thought Stripe sent a more helpful error message back to the client along with the more basic invalid_account code, but I could be misremembering.

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Ahhh, okay I see. After testing a few of them, it looks like the error message is also fairly generic. I'm thinking this is probably for security to mitigate card testing, since if you could automate figuring out exactly what's wrong with someone's card, then that might give fraudsters a bit more to work with, but I'm not sure.

frail hinge Apr 30, 2024, 5:04 PM

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I mean, you guys surface other error messages that are totally obvious

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like the card was declined

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most other errors have an actually useful error message in the message value of the JSON response.

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it's just this one that is oddly confusing. we take that message and display it to users for every other message.

orchid pebble Apr 30, 2024, 5:07 PM

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Yeah, that's a bit odd. I'm happy to flag it with the product team for you and see if they might be able to take a look

#jarrett_api