#lmulvey_subscription-defaultpm

1 messages · Page 1 of 1 (latest)

forest garnetBOT
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tender prawnBOT
brisk smelt
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Here's our .subscriptions.create(). call:

stripe.subscriptions.create({
    collection_method: "charge_automatically",
    customer: stripeCustomerId,
    // sets the subscription to incomplete so we can collect payment
    payment_behavior: "default_incomplete",
    payment_settings: {
      // save the payment method to the subscription for future use
      save_default_payment_method: "on_subscription",
      // allow the customer to pay with any of these payment methods
      payment_method_types: ["card", "ach_debit", "us_bank_account"],
    },
    // define the plan and the setup fee line items
    items: [
      {
        price: config.PRICES.PLAN,
        quantity: 1,
      },
    ],
    // send new invoices monthly if charges are incurred
    pending_invoice_item_interval: {
      interval: "month",
      interval_count: 3,
    },
    // do not prorate when adding new vendors
    proration_behavior: "none",
    // apply the promotion code if one was provided
    promotion_code: promotionCode,
    // enable automatic tax calculation
    automatic_tax: { enabled: true },
    // capture metadata for our system to quickly lookup subscriptions
    metadata: {
      companyVendorId: companyVendor.id,
      vendorId: companyVendor.vendorId,
    },
    expand: ["latest_invoice.payment_intent", "pending_setup_intent"],
  });
pure onyx
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lmulvey_subscription-defaultpm

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looking!

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Okay not finding much just yet but trying to reproduce locally

brisk smelt
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Thanks!

pure onyx
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Okay I just tried a simple repro and it works fine for me. Now trying to figure out what's different between my requests and yours

brisk smelt
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Sure! Let me know if you need anything else from me.

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This is our confirmPayment call, if it helps:

    const { error, paymentIntent } = await stripe.confirmPayment({
        elements,
        redirect: 'if_required',
        confirmParams: {
          // Make sure to change this to your payment completion page
          return_url: window.location.href,
        },
      });
pure onyx
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thanks! I looked at my code and it's near the same as yours. I'm digging into our own logs to figure out what's happening

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Okay I think it's a bug on our end, we're investigating. Might take a bit of time though

brisk smelt
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Understandable! Once the bug is fixed, is there an easy way to retroactively attach the payment from the first invoices in all those subscriptions as the default?

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I'm expecting no... just hoping there's a quick way to fix that or at the very least mass-send out Payment Update emails.

pure onyx
brisk smelt
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Is there a ticket # I can use to follow up with them? Or can I follow up with you next week to see what the progress is on fixing the underlying issue? I just want to make sure there's continuity here so I don't need to re-explain everything to Support 👀

pure onyx
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let me know once you have written in and I can find that ticket and make sure the right person looks at it

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(deleted your message as the server is public and it had your real email)

brisk smelt
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(Thanks!)

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I realized that after I sent it 🤦🏻‍♂️

pure onyx
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okay found your email and made sure someone on our support team can follow up