zen_unexpected | Stripe Developers | Page 1

placid robinBOT Apr 26, 2024, 4:17 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1233451979758633041

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

indigo oliveBOT Apr 26, 2024, 4:18 PM

#

keen yacht Apr 26, 2024, 4:23 PM

#

👋 Hello! Do you have an example account ID I can take a look at?

hollow stirrup Apr 26, 2024, 4:25 PM

#

Good morning/afternoon! Here are some accounts from the live environment:

acct_180Z5vA2TLOcVEv0
acct_182li3C2vqXf4FCO
acct_18fIBkLrTullklPW

keen yacht Apr 26, 2024, 4:28 PM

#

👍 give me a few minutes to take a look

keen yacht Apr 26, 2024, 4:45 PM

#

Pulling in some other folks as well just to be sure

#

Do you have an idea of when you started seeing this? And do you have any example accounts that only have the business_profile URL and are NOT asking for the product description?

hollow stirrup Apr 26, 2024, 4:55 PM

#

We discovered the problem this morning. For the example accounts - are you asking for accounts that have a populated business_profile URL and but are not asked for the product description?

keen yacht Apr 26, 2024, 4:57 PM

#

correct

hollow stirrup Apr 26, 2024, 5:04 PM

#

Here are some accounts:

acct_1GmPnXICIIH2DePc
acct_1JiSuUPu6Mam6A3H
acct_1HXbN1D8YVdogekx

placid robinBOT Apr 26, 2024, 5:15 PM

#

keen yacht Apr 26, 2024, 5:19 PM

#

Just a quick update on our end - we're looping in so some more folks from the product team to take a look since this seems to have changed suddenly. Will let you know as soon as we know more!

hollow stirrup Apr 26, 2024, 5:20 PM

#

Thank you! I appreciate your help.

indigo oliveBOT Apr 26, 2024, 6:46 PM

#

hollow stirrup Apr 26, 2024, 7:39 PM

#

Hello! What's the latest on this?

small kindle Apr 26, 2024, 7:40 PM

#

The team is still looking into it

#

Recommend writing in to support about this: https://support.stripe.com/contact and telling them that you reported this issue and want updates. Not sure when they'll have it resolved

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#zen_unexpected