#el-booth-llc_terminal-unattended

1 messages · Page 1 of 1 (latest)

uneven tendonBOT
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errant lanternBOT
undone panther
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Hi 👋 will you have someone staffing your photobooths, or do you intend for them to be self-serve?

still warren
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Hello Toby, we intend for them to be self-serve but they will eventually need some kind of maintenance so there will be some kind of staff eventually although not on a daily basis

undone panther
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You should continue discussing your use case with our Support and Sales teams then. Last I heard, Stripe Terminal integrations are typically not permitted to be operated solely by customers and require a trained attendant present. But as that is more of a policy limitation, it's not something my team or I are the most familiar with. But I have heard of that limitation before and want to make sure it won't be a blocker for you before you put too much into your project.

still warren
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Is there someone in support that could help?

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sales team communication has been horrible as I mentioned

errant lanternBOT
lucid sphinx
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👋 I'm just hopping in since toby has to head out soon - you can try talking to support (https://support.stripe.com/contact) more to see if they have any other ideas, but as far as I know there really does need to be someone attending the reader

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still warren
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Great, just had to wait more than a month, several emails and one failed consultation call for this answer... sigh

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I guess I'll look elsewhere for a solution that works, thanks anyways

lucid sphinx
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Sorry it wasn't the answer you were hoping for 😦

still warren
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do anyone of you know of another solution that may offer self-serving outside of Stripe by any chance?

lucid sphinx
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Not off the top of my head, no

still warren
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can you explain why there needs to be someone attending the reader?

lucid sphinx
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Without going into too much detail I believe this is because card networks like mastercard/visa categorize unattended readers differently and have way more rules/regulations about how they can be used

still warren
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alright, can stripe API be used to process payment using a third-party magnetic card reader?

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I guess what I am trying to ask is how can I leverage stripe API into a self serving kiosk of sorts, I know I am probably not the first person asking about something like this.

lucid sphinx
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No, you can't use Stripe with a 3rd party reader right now

still warren
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thanks for answering my questions, does this thread expire? I may have more questions in the future

lucid sphinx
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We typically close out threads after some period of inactivity, but if you have more questions you're welcome to come back and ask them in the form to start up a new thread 👍