#evangoldin_error

1 messages · Page 1 of 1 (latest)

stuck rampartBOT
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short craterBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

edgy geyser
untold tree
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Hi, can you reach out to Support team?

slow ironBOT
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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

edgy geyser
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Please read prior thread, which answers that question.

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"evangoldin — Yesterday at 5:23 AM
We've tried that.
We've reached out about 7-8 times thus far, and have gotten no answers. They keep thinking we're an end user reaching out.
We need an actual answer to this question unfortunately.
vanya_stripe — Yesterday at 5:28 AM
Ok, I think it might be an issue related to a customer's own bank account, and not your Stripe integration. And the customers need to reach out to Stripe themselves to fix it."

untold tree
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Yes so the customer would need to reach out to Stripe Support via email. This Discord server is not Support

edgy geyser
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Are you reading what I've written?

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They've done that. Stripe support told them to contact us.

untold tree
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Sorry for the incoveniences

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Is that before or after vanya_stripe mentioned yesterday?

edgy geyser
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After, per their instructions.

untold tree
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Sorry for the trouble but I believe the Support agent your customer talked to might be confused. Could you ask the customer to push back, mentioning we checked and believe they should work with the customer directly, and "escalate the case"?

edgy geyser
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Sure, but could you give me something more specific to say than "We checked"? Who can they reference already checked?

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Otherwise they may just ignore the request

untold tree
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You can say "the developer team in Stripe Discord server has checked"

edgy geyser
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OK, great. I can do that.