#zetsuman_unexpected

1 messages ¡ Page 1 of 1 (latest)

median voidBOT
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queen oakBOT
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cyan tiger
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hi! do you have the request ID from the failed refund attempt?

mint fulcrum
cyan tiger
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to be clear, your example is a Destination Charge, which means you, the platform, are the one paying the refund. What the error means is your platform doesn't have enough balance to issue the refund

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I'd suggest writing to https://support.stripe.com/?contact=true instead as it's about a live transaction, your platform balance, how our refund/overdraft works, and not really a coding/developer API question I know about