#femina-agravat_code

1 messages · Page 1 of 1 (latest)

agile raftBOT
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wicked zincBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

obtuse rapids
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Here is the screenshot of Stripe Connect account

wicked zincBOT
fluid viper
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👋 happy to help

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would you mind sharing the request ID that failed?

obtuse rapids
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That is in my client account. She has created coonect account in main owner account

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I am team with admin access but i can not see connect account

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Why i am not able to see connect account ?

fluid viper
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did you try opening the link I sent you?

obtuse rapids
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yes

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My client has already created an account , So i don't need to create it.

fluid viper
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the account they created is the Platform's account

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you need to create one manually from the dashboard

obtuse rapids
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main question is

If Administrator (Owner) creates a connect account with existing stripe account. How other members can access it ?

fluid viper
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maybe it was created in test mode and not live mode

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would you mind sharing the connected account ID?

obtuse rapids
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I think it is in live. As you can see in above screenshot

fluid viper
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would you mind please sharing the account IDs?

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otherwise I won't be able to help you out

obtuse rapids
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ok

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how to get account id

fluid viper
obtuse rapids
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acct_1P68ZrJwBgJutPiR

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This is my account ID

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Do you want Stripe Connect Live Publishable key & scerect key ? Can you able to help me using that?

fluid viper
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not the keys

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just the Account IDs

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please never share your keys with anyone

obtuse rapids
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Because Using that secret key the APi is not working. Its giving me an error.
You can only create new accounts if you've signed up for Connect,

fluid viper
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no one at Stripe would ask you to share your keys

obtuse rapids
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Ok

fluid viper
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which account you shared now?

obtuse rapids
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acct_1P68ZrJwBgJutPiR

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it is showing two accounts. The list of accounts to which you are a member.

pliant star
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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

agile raftBOT
obtuse rapids
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ping me once you have read above all

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Are you there ?

pliant star
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Yes, just caught up.

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First we need to clarify, what are you trying to achieve on a high level exactly?

obtuse rapids
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We are vacation rental website www.shoresummerrentals.com . We have our home owners. Now I want my home owners to create stripe connect account and then they can create invoice for their renters. We as a website(platform) will get a some commission or small fee .

pliant star
obtuse rapids
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My client has already an exsting account with stripe webmaster@shoresummerrentals.com and added me as team member with Admin Role.
Yesterday she has created a connect account with her existing stripe accout named "SSRNJ connect" . Using that Connect account Secret key the API is giving me an errror,

"You can only create new accounts if you've signed up for Connect, "

pliant star
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Who is a client? A home owner?

obtuse rapids
obtuse rapids
pliant star
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Ok, so the client owns the Platform account then.

obtuse rapids
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yes

pliant star
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Have you tried sending the same request in Test mode - with your test mode secret key?

obtuse rapids
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No I am using Live Secret Key

pliant star
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You will definitely want to try this in Test mode first.

obtuse rapids
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Yes

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So stripe connect account has different secret key and publishable key than existing stripe account right ?

pliant star
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Yes, but you should never worry about the Connected account's keys. There's better and safer ways to send requests on behalf of the connected accounts.

obtuse rapids
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Ok

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I am team member with administrative acount role then why i can't see the Connect account which my client (platform owner) has create in our umbrella

pliant star
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I don't know how Dashboard works in such detail. Would you be able to get the account ID (acct_id) of that connected account?

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Have you read through Stripe Connect docs? It's a lot, but it's an advanced product so it's key to have a fundamental understanding: https://docs.stripe.com/connect

obtuse rapids
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As i can't see the connected account then how can I give you the acct_id of connected account

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I can give my acct_id

pliant star
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Can you ask your client?

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Do you know how exactly they created the account?

obtuse rapids
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She has created that account with main account

pliant star
obtuse rapids
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Can I share the main platform account email id ?

pliant star
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What's "account email id"? Email? Or Account ID?

pliant star
obtuse rapids
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I am her team member how can i access the connect account ?

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My client is non technical

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Should I need her credentials to get into Stripe connect account ?

pliant star
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Does your client see the connected account in their Dashboard?

obtuse rapids
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yes

pliant star
obtuse rapids
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need to ask her

pliant star
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Our chat is taking a while, and I will soon need to pass this thread to my colleague, who will take time to get the context, etc. I don't think it will be very productive to continue like this.

I think it's much better if you reach out to Stripe Support and have an asyncronous 1-on-1 conversation. It will be escalated to my engineering team if needed: https://support.stripe.com/?contact=true

Prior to that, please collect all the relevant information so our team can provide help effectively. You need to make sure you know what accounts are used by who and what are the exact account IDs.

wicked zincBOT
pliant star