#evangoldin_error
mellow crystalBOT
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slate baneBOT
blazing condor
Hi, let me help you with this.
By "users" you mean Stripe connected accounts or end-customers?
blazing condor
I see. I would suggest reaching out to Stripe Support so they can see why it's affecting your account specifically: https://support.stripe.com/?contact=true
river aurora
We've tried that.
We've reached out about 7-8 times thus far, and have gotten no answers. They keep thinking we're an end user reaching out.
We need an actual answer to this question unfortunately.
blazing condor
Ok, I think it might be an issue related to a customer's own bank account, and not your Stripe integration. And the customers need to reach out to Stripe themselves to fix it.
river aurora
Hrm, really? What would they ask their bank?
I've never heard of a US bank not supporting microdeposits.
blazing condor
It's not about not supporting, but rather being on a denylist.
Please give me a moment to check.
blazing condor
Yes, seems like the customer need to reach out to Stripe Support: https://support.stripe.com/?contact=true
blazing condor
No
river aurora
And what should they say to Stripe support? Just explain the situation and ask why microdeposits are being blocked?
blazing condor
Yes
river aurora
ok, will do.