#jayjay_unexpected
uncut tideBOT
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cinder sparrowBOT
shrewd void
qq are you calling Stripe API directly, or using Shopify extension/app ?
tender igloo
We are using https://www.appypie.com/integrate/why-connect , which is basically like Zapier
shrewd void
Um but then how do you create a Stripe Invoice? by using their UI?
tender igloo
Yes. We have ordered a Paypal/Stripe connect and the devs created the connect for us. Paypal works fine and Stripe as well, but only with their Stripe account, not with ours.
I will show you the incoices, one moment please.
For example
Changing the stripe account, the invoice being created grabs the right invoice amount out of shopify. The issue seems related to just our stripe account?
shrewd void
Hmm I am not sure but the UI and the app is owned by their devs. Your best bet is reaching out to their devs
tender igloo
I did, and they say the issue should be based on your side.
shrewd void
I don't believe that's correct. If the issue is ours, we need specific request id req_xxx or Invoice id inv_xxx, and describe how they call our API, to investigate
I am happy to do a quick check. Do you have an example Invoice Id?
shrewd void
No not that Id. The in_xxx Id, if you open it on Dashboard
On the URL path https://dashboard.stripe.com/test/invoices/in_123
tender igloo
in_1P8ea9KtK1qetsUgBRxFQa5E
That one?
shrewd void
yeah, one moment
Can you see this request?
The Invoice was created without any Invoice Item, hences it is 0
tender igloo
Yes, I see that. That´s the reason the system is creating the invoice with an amount of zero?
tender igloo
Appypie
shrewd void
Yeah, so please show this request to them and let them compare to their account (which you noticed the disrepancies) and look at the requests they sent