#himanadev_unexpected
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sage abyss
hello! do you see any trends for the users that report that the payment sheet is not loading? e.g. are these usually for certain devices / versions? How many users have reported this? Does this issue self-resolve after a while?
Also, which Stripe SDK library and what version of it are you using?
paper brook
some time i saw this report. will collect other information for u
1,2 times per week
when waiting my partner collect information should i. ask another question ?
does stripe support paypal ? if yes should u share sample/guilde
sage abyss
Only Stripe accounts in EU countries can accept PayPal at the moment
Is your Stripe account based in an EU country?
paper brook
i'm not sure. I'll give this information to my boss
another issue
IOS - Stripe (23.18.3)
sage abyss
Can you share the corresponding PaymentIntent id for the authentication issue?
paper brook
pi_3P8rAwFqn3HUMwFK19UYYNs5
sage abyss
can you check again if this is the correct PaymentIntent id? Looking at the PaymentIntent id that you provided, there's no attempt to confirm the PaymentIntent with a payment method at all, so you wouldn't have received that error message
paper brook
should u give sample image how to got it?
or i'll give all pi_.. of this user request ?
for Stripe pay loading forever :
'com.stripe:stripe-android:20.35.1'
samsung SM-G991B
sage abyss
Are you saying that you can reliably reproduce the payment sheet not loading for your app on a samsung SM-G991B phone?
paper brook
no. that user error device. we don't have this device to test.
mental aspenBOT
paper brook
do u want me collect more about " Stripe pay loading forever : "
tawny sapphire
👋 catching up. I am afraid we wouldn't be able to help much if we can't reproduce the error. Do you collect any client log to your server?
paper brook
what log do u need?
i will add and report later
cause i got some kind of this report per week
tawny sapphire
Any log from when the issue happens. ie. you can add lightweight session analytic logs of the time taken when the App send request to your backend and back with the PaymentIntent client secret, the time when you call present PaymentSheet and the time customer added a card. Then you match with customer report and pin down the suspect session.
If you are getting in touch with the customer, you can also ask them if they can always reproduce, their network (wifi vs 4G), does it resolve after restert the app or reconnect to network...
The first step is to isolate the issue
paper brook
time customer added a card.
// how i can log it -- i saw payment sheet don't notifiy this event