#hpanseriya_api
ripe patrolBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1231930359139008532
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
spark palmBOT
thick timber
👋 happy to help
austere junco
Are you looking into it?
thick timber
yes I'm trying to understand what changed
austere junco
Ok. Thanks
spark palmBOT
thick timber
what your user did here is basically changing the subscription schedule's end_behavior from release to cancel meaning that after the phase is complete the subscription will be canceled instead of continuing without being managed by a schedule
austere junco
Ok. How can we regenerate the same from our account?
This one user https://dashboard.stripe.com/customers/cus_NunCnUYWWNzbtu had a Platinum Plan and a Gold Plan.
When it attempted to renew, it cancelled both subscriptions. Why were both cancelled?
short mortar
What do you mean by "attempted to renew" exactly?
What were the Subscription IDs?
austere junco
"attempted to renew" means When renewal happens
Here is the subscription ID: sub_1N8xbhER4mxFRmGRQvlHp9BT
short mortar
I see that the end_behavior on the Subscription Schedule was set to "cancel", and apparently the Schedule ran until the last cycle, therefore it canceled, as expected.
What behavior did you expect instead?
austere junco
It should not cancel the subscription.
After that what is the reason why the subscription canceled?
<<
I see that the end_behavior on the Subscription Schedule was set to "cancel", and apparently the Schedule ran until the last cycle, therefore it canceled, as expected.
Can you please provide the steps how to do it via Stripe Dashboard?
short mortar
I don't think this is something you can configure via Dashboard (at least I don't see how). You can either use the API, or reach out to Stripe Support, maybe they know more about how Dashboard works: https://support.stripe.com/?contact=true
austere junco
It's happened due to this?
since the Gold Plan subscription was scheduled to be cancelled, could this have happened when I added the discount manually and saved it?
short mortar
I don't understand what you mean, could you elaborate please?
austere junco
Can you please let me know how subscription is cancelled? https://dashboard.stripe.com/subscriptions/sub_1N8xbhER4mxFRmGRQvlHp9BT
short mortar
This Subscription is controlled by a Subscription Schedule, that has the end_behavior: "cancel". This means that when all phases are completed, it will automatically cancel. This is exactly what happened. I don't know how much of it you can control via the Dashboard, so I suggest you to reach out to Stripe Support: https://support.stripe.com/?contact=true