#jacob_connect-crossborder

1 messages · Page 1 of 1 (latest)

pallid oreBOT
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wise raptorBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

drifting ravine
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Here's my setup btw.

noble owl
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I think that error is saying that you can't send funds to US accounts at all. As far as I know US Platforms can transfer to accounts in many other countries but platforms in other countries like NZ are more restricted https://docs.stripe.com/connect/cross-border-payouts

drifting ravine
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Is there any way I can change the base country of my account to US?

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This is completely preventing my live production application functioning.

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Alternatively, can you tell me how I can use NZ as my base country and perform cross border payouts using connect? Otherwise, the subscription connect service is useless to my business.

wise raptorBOT
slow elbow
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👋 hopping in here since pompey has to head out soon

drifting ravine
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All good.

slow elbow
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I don't think there's an easy way to change the base country of your account to the US if your platform account is already live and accepting payments, but you should check with support (https://support.stripe.com/contact) to see if they have any suggestions/know of any internal processes that may help.

In terms of getting this to work if you keep NZ as your base country - if you use on_behalf_of set to the connected account ID then that should work (it'll make the connected account the merchant of record/settlement merchant though)

drifting ravine
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Other than taxes, what other implications does them being the settlement merchant have?

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If my platform can still process the platform fee, that’s good enough for me

slow elbow
drifting ravine
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"on behalf of which to charge"

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That sounds like the connected account is getting charged, not necessarily receiving funds?

slow elbow
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Sorry it's worded poorly - really it's just about setting the settlement merchant

drifting ravine
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So you're saying replace the transfer_data with the on_behalf_of like this?

Screenshot_2024-04-19_at_11.55.09_AM.png
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Or does transfer data need to be included also?

slow elbow
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You need to leave transfer_data in there. on_behalf_of is something you'd set in addition to your other connect params

drifting ravine
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Ok got it

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Please leave this thread open for the next 24 hours so I can reply again if something doesn’t work out

slow elbow
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The general rule here is that we close threads within an hour of inactivity - if you need more help after that feel free to open a new thread and we'd be happy to help!