ohdeedeeoh_error

[tight wraith]

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[simple scaffold]

Hello

[real locust]

Hi

[simple scaffold]

Do you have a request ID for the 500 error?

[real locust]

Where can I look it up through dashboard?

[simple scaffold]

https://support.stripe.com/questions/finding-the-id-for-an-api-request

[real locust]

We need a valid identity document for Zehua Zhang to use Connect and create live connected accounts.

[simple scaffold]

That sounds like an account verification issue and not something I can help you with here

If you have questions about account verification then you want to work with our Support team via https://support.stripe.com/contact/login

[real locust]

Is this for my platform, or my platform users?
If it's for my users, my platform users are growing quite a bit, I cannot be checking daily and manually telling each one of them to upload the IDs

[simple scaffold]

No this would be for your platform if your API request here is failing

You still didn't share a request ID though so that would help for me to confirm 100%

[real locust]

Great, thanks to hear that

req_bkVamUpYhIBoyn

That's the request ID

[simple scaffold]

Thanks -- yeah this refers to your platform