#nolan-thach-nguyen_docs
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hello! can you share the PaymentIntent id for which you're using the card ending with 3183? The id will have the prefix pi_
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@narrow sparrow yes, pi_3P7C2uFxboaeycBp08cc6Jdd
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in case you weren't aware, if the customer is not on your site i.e. off-session, you should indicate that when creating the PaymentIntent with off_session=true : https://docs.stripe.com/api/payment_intents/create#create_payment_intent-off_session. It's mentioned in this section : https://docs.stripe.com/payments/save-and-reuse?platform=react-native&mobile-ui=payment-element#charge-saved-payment-method
If you're asking how to bring the customer back on session in the rare case that authentication is still required (assuming the customer is not currently on your site), then that's really up to you e.g. you can send your customer an email informing them that payment failed and share a link to a payment page on your site where they can complete the payment
oh, actually sorry, i missed out that you already included off_session=true for pi_3P7C2uFxboaeycBp08cc6Jdd
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