battbot_best-practices | Stripe Developers | Page 1

tacit scarabBOT Apr 18, 2024, 5:38 PM

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candid plumeBOT Apr 18, 2024, 5:38 PM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

battbot_webhooks, 5 days ago, 39 messages

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mellow dust Apr 18, 2024, 5:39 PM

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Hi

signal hedge Apr 18, 2024, 5:40 PM

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Hello! The main thing right off the bat is that our on-receipt tips feature is only supported in the US, so that won't work for you.

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Have you gone through the options on this page yet? https://docs.stripe.com/terminal/features/collecting-tips/overview

mellow dust Apr 18, 2024, 5:41 PM

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we already support on-reader tipping

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we are trying to add support for merchants that want on-receipt tipping

signal hedge Apr 18, 2024, 5:42 PM

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Not sure I understand. We don't support on-receipt tipping in Canada. It's a US-only feature.

mellow dust Apr 18, 2024, 5:42 PM

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What I don't understand is when you say the on-receipt tips is only supported in the US, isn't it just implemented through overcapture? Does that mean in general overcapture is only available for the US?

signal hedge Apr 18, 2024, 5:44 PM

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I'm honestly not sure why it's only supported in the US, but that's the only country where we support on-reader tipping. It is implemented, at a technical level, using over-capture, yes.

Captured_on_2024-04-18_at_10.44.462x.png

mellow dust Apr 18, 2024, 5:45 PM

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so our merchants. They want the flow where the customer tap their card to pay the base bill. Let's say $50. Then we print out a receipt for them where they can write the tips. Eg they give $20 for tips. The merchant then comes back to our POS and enters $20 as the tip, and we have to get this additional money some how

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what would be a workable solution for us in Canada then?

signal hedge Apr 18, 2024, 5:45 PM

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No. That's on-receipt tipping, which we only support in the US.

mellow dust Apr 18, 2024, 5:46 PM

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so overcapture doesn't work in canada?

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that api will fail if used in canada? i'm confused

signal hedge Apr 18, 2024, 5:46 PM

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Overcapture works in Canada, but not for the merchant category you're describing.

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Have a look at the table here: https://docs.stripe.com/payments/overcapture#availability-by-merchant-category

mellow dust Apr 18, 2024, 5:47 PM

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it says Visa Global eating paces and restaurants

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doesn't that means it's available in Canada?

signal hedge Apr 18, 2024, 5:47 PM

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Yeah, but look at Mastercard.

mellow dust Apr 18, 2024, 5:48 PM

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so my only option is then the incremental authorization?

signal hedge Apr 18, 2024, 5:48 PM

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Also, and this is the key, this is all for online payments.

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Not in-person payments.

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No, you don't have an option.

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You can't do on-receipt tipping in Canada.

mellow dust Apr 18, 2024, 5:48 PM

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oh wow

signal hedge Apr 18, 2024, 5:48 PM

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There's no workaround.

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I'm sorry, but it's just not something we support.

mellow dust Apr 18, 2024, 5:48 PM

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but our competitor is able to do this. They operate in Canada, they use Stripe

signal hedge Apr 18, 2024, 5:49 PM

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I don't know what to tell you. I don't know who your competitor is or how they're doing it.

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Maybe there's a private beta of some kind, I'm not sure. I recommend you write in to support and ask if there are any options for your use case: https://support.stripe.com/contact/email

mellow dust Apr 18, 2024, 5:50 PM

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ok. Thank you for the clarification. I'll have look into it more.

mellow dust Apr 18, 2024, 6:08 PM

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@signal hedge sorry to come back to this. but on the document on the collecting-tips/on-receipt it mentions:
If you need to capture more than these limits allow, there are two options:

If your MCC is eligible, you can use incremental authorization to increase the PaymentIntent’s amount.
You can create a new PaymentIntent to capture the tip amount using the generated_card payment method from the first PaymentIntent.

You mentioned earlier incremental authorization is only available for online payments and not card-present payments. But this document seems to imply otherwise?

signal hedge Apr 18, 2024, 6:10 PM

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I was referring to that specific document, which was about over-capture for online payments. The information on that page applied to online payments only. Incremental authorizations are not over-capture, they're a separate thing which are documented for Terminal here: https://docs.stripe.com/terminal/features/incremental-authorizations

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It's unlikely this approach will work for you. Are you planning to accept Interac payments, for example?

signal hedge Apr 18, 2024, 6:33 PM

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@mellow dust You still around?

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