#cho_unexpected
nova gullBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- cho_unexpected, 1 day ago, 14 messages
- cho_best-practices, 1 day ago, 95 messages
- cho_best-practices, 1 day ago, 24 messages
- cho_best-practices, 5 days ago, 31 messages
hot ether
Hello
restive plume
hello
hot ether
Taking a look at your example
Okay so the issue here is that you passed proration_behavior within phases
However, since you are affecting what happens at the moment of the update (the current phase), you actually needed to pass it top-level: https://docs.stripe.com/api/subscription_schedules/update#update_subscription_schedule-proration_behavior
hot ether
To get this customer back in a spot where that proration doesn't apply to the next Invoice you can adjust their Credit Balance
hot ether
Sure
restive plume
my apologies, I got sucked into a meeting
I'll change the proration amount at the top level
I interpret from your message that if I send an update to do that
the credit on this customer's account would still stay there?
hot ether
You would do that for future updates of Subscriptions that are in the same scenario
You don't do anything to this current Subscription
restive plume
Oh I see
You're saying if I just wipe this customer's credit balance it will resolve itself as well
Since the settings are technically correct
hot ether
Yep