pacific2rim_error | Stripe Developers | Page 1

spare moonBOT Apr 18, 2024, 8:42 AM

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ornate vectorBOT Apr 18, 2024, 8:43 AM

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tired ice Apr 18, 2024, 8:43 AM

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hi! if this is for some livemode account, probably best to reach out to support with the account ID like it says!

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but like, isn't that expected? you said you are testing an OFAC match.

faint monolith Apr 18, 2024, 8:45 AM

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I expect PayoutsEnabled flag as false against OFAC.

tired ice Apr 18, 2024, 8:45 AM

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what's the account ID acct_xxx?

faint monolith Apr 18, 2024, 8:45 AM

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acct_1P6ozdQKzeCLbpqe

tired ice Apr 18, 2024, 8:48 AM

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yeah I agree it's a weird state, probably internal tooling that disables the account in this way is not properly updating fields on the API object. I reported a similiar issue a week ago and we're working on something, maybe it will end up fixing this.

faint monolith Apr 18, 2024, 8:51 AM

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So, can I expect it is going to be fixed in near time? Also, How do you suggest to handle this issue in our integration?

tired ice Apr 18, 2024, 8:52 AM

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I don't think you can expect it, if it's important to you I suggest opening a support ticket at https://support.stripe.com/?contact=true to push for it and get updates

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How do you suggest to handle this issue in our integration?

yeah it seems really painful since nothing in the API seems to indicate the account is disabled in this way

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I don't know if I have a better answer than just wrapping the call to payouts.create() in a try/catch for example, unfortunately. As I said, there was another platform reaching out about not receiving webhook events when accounts change states for certain reasons like this one and we're investigating generally, not sure if it will help here or not but overall seems like a bug to me

faint monolith Apr 18, 2024, 8:58 AM

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Yeah, It seems a serious bug, as it's related to bucks and pennies. Moreover for platform like stripe. And, the AccountUpdated events were also not received for certain changes from express dashboard.

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Also, the PayoutsEnabled flag is not setting false if I update any detail from the dashboard. the account goes in verification.

vast lagoon Apr 18, 2024, 9:11 AM

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I would suggest to reach out to Stripe Support so they can properly document the bug: https://support.stripe.com/?contact=true

#pacific2rim_error