#damol0_api

1 messages ¡ Page 1 of 1 (latest)

tardy impBOT
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vague knollBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

twilit wren
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When user clicks this button....

image.png
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I get this generic failure message. no events on teh backend or on stripe dashboard that tell me why it failed or what i can do to resolve

image.png
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Customer is getting to the stage where they can see the bank balances, and I can see the successful bank balances showing up as events on my stripe dashboard

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seti_1P6a4LA5RKqObLFczoXrEyoz for cus_PwT0IQKEIEfcxs

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We tried for multiple accounts on that list of bank accounts, all failed with the same generic failure message

steady ravine
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I think i'll need to forward you to our support team for this, your API code is fine here. That looks like something is either going wrong within Stripe.js or when we are talking to the bank. https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

twilit wren
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when you say stripe.js, you mean my javascript code or do you mean your javascript library?

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ok will move onto support

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which topic should I select on support for the fastest response?

steady ravine
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Stripe.js is the client-side library that you include to use the Payment Element and such in your client

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I am not able to see that list myself at the moment. Is there anything around banking or financial connections?