nikky_api | Stripe Developers | Page 1

lofty willowBOT Apr 17, 2024, 2:37 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1230165367809245226

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

summer timberBOT Apr 17, 2024, 2:38 PM

#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

nikky_api, 1 day ago, 5 messages
nikky_api, 5 days ago, 47 messages
nikky_api, 6 days ago, 27 messages

#

trail fern Apr 17, 2024, 2:43 PM

#

Hello, can you tell me more about how you are trying to fund the connected account and can you send me the exact text of the error that you are getting?

topaz fern Apr 17, 2024, 2:45 PM

#

Im trying to transfer fund from platform balance to a connected account. I get this error even in dashboard

trail fern Apr 17, 2024, 2:50 PM

#

Ah, you can reach out to our support team for that error https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

This channel is for coding questions, we don't know much about dashboard errors here unfortunately

topaz fern Apr 17, 2024, 2:51 PM

#

I was trying to do it through API but got same error in dashboard

#

Also, can I ask, how to add funds to a connected account so it will be available for payout?

#

My test balance are stuck in Available soon

trail fern Apr 17, 2024, 2:53 PM

#

Because you are seeing the error in both, and because the error says to reach out to our support team, you should reach out to our support team

#

To bypass that pending state you can use our test cards that put balance directly in your available balance https://docs.stripe.com/testing#available-balance

#

Or you can create a top up

topaz fern Apr 17, 2024, 2:57 PM

#

Yeah, so I already reach out 3x already to the support but unfortunately it still doesnt work even in dashboard.
Will this work if I add funds to a connected account? not the platform? Make the fund avaialble to a connected account?

trail fern Apr 17, 2024, 2:57 PM

#

If you are creating a transfer from your platform to your connected account, the funds need to be on the platform

topaz fern Apr 17, 2024, 2:59 PM

#

yes, I have alraedy transfered the funds to the platform

#

but when I tried to transfer to another connected account, it throws that error

trail fern Apr 17, 2024, 3:05 PM

#

From a connected account to another connected account? Or just platform to specific other connected account?

topaz fern Apr 17, 2024, 3:10 PM

#

Connected account A -> platform -> connected account B
That is the flow. Im now at platform -> connected account B

trail fern Apr 17, 2024, 3:12 PM

#

If you retrieve account B in the API, what does it show for their transfers capability?

#nikky_api