#javier_code
tall nymphBOT
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- javier_code, 28 minutes ago, 16 messages
pulsar badge
That code looks fine to me. Can you send me the full text of the error message that you are getting back?
mild solar
authentication_required
The card returned a decline code of authentication_required.
The card was declined as the transaction requires authentication.
The customer should try again and authenticate their card when prompted during the transaction. If the card issuer returns this decline code on an authenticated transaction, the customer may need to contact their card issuer for more information.
Please visit the payment page for further details.
To learn more about why some payments fail and what you can do to decrease your decline rate visit our guide on understanding declines and failed payments.
But, I'm testing with my card in production env and I'm not getting any notification from my bank about it. And when I create the charge directly from stipe console it works
pulsar badge
Can you send me the request ID from that error? (req_123) https://dashboard.stripe.com/test/logs
mild solar
Is not in tests, here is the request_id req_iWRCQEbmqQ4ahL
https://dashboard.stripe.com/logs/req_iWRCQEbmqQ4ahL
pulsar badge
Ah, that decline came from the issuing bank. Your code is fine, banks sometimes just decline things for weird reasons even if the user already did 3DS and whatnot
mild solar
Yeah but I´ve tried a lot of times like 4 or 5 and keeps failing, and it´s odd that I´m able to do it manually from stripe console
pulsar badge
With other cards? And when you say console do you mean our dashboard or our CLI?
pulsar badge
Gotcha, API-wise you look fine. If you reach out to our support team they may be able to help you look at these declines but really only the issuing banks know why these declines are happening. https://support.stripe.com/?contact=true