#cho_unexpected

1 messages · Page 1 of 1 (latest)

topaz vineBOT
fast troutBOT
#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

topaz vineBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1229934089994371122

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

fast troutBOT
still sky
#

Okay, looking at the request to update the schedule. First phase is April 1 to May 1, second phase was changed so it's a trial that ends on 1715751836 (May 15 05:43:56 UTC)

#

Previously, the second phase was May 1 - June 1

spiral cargo
#

Okay I see, so the second phase became a trial which ends on the 15th so therefore being a trial - it has no charge associated, then it seems what happened if my intent was to extend the current subscription by 14 days, I chose the wrong phase to affect?

#

Because had I applied what I did to the current phase I had, then it would’ve worked exactly as I desired

#

That seems like a very reasonable error, is there a way to revert this action or is the only way for me to update it once more from a trial to a normal?

#

I’d be extremely grateful if you could help me with that because we don’t have billing scale and therefore cannot manually make these changes.

#

And god forbid I try to fix this with JavaScript given the current situation

still sky
#

I think you'll need to update this once more yourself, or add a new phase with a new trial

spiral cargo
#

Am I able to update this using the previous information to change it back?

fast troutBOT