vlad_error

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• vlad_api, 6 hours ago, 7 messages

[kindred kraken]

Here's more stack from stripeJS, where that error is coming from

[cosmic mortar]

Hmm I'm not seeing the same error on my test page

[kindred kraken]

Yea, I couldn't reproduce it as well
But I'm seeing our customers facing it pretty often (Like 700 uniq occurences through month)

Maybe you can guess any possible reason for it? Like adblock or anything?

[cosmic mortar]

Gotcha. It could be yeah.
The customers who reported this, were they unable to see the elements?
I've not seen this error myself before

[kindred kraken]

We didn't have the reports for it

We only have a software that tracks all the errors happened during user session, and it have catch that thing
Users who were facing it have different Chrome version / region / os / etc, so don't see anything similar

[cosmic mortar]

I see. Does the timing align with any incomplete payments by any chance?

[kindred kraken]

It occurs on the page load

So customer didn't have time to click on anything

E.g. literally after loading the js script

[cosmic mortar]

Ah ah okay!

Let me see if I can find anything

[kindred kraken]

Thanks, that would be helpful

[cosmic mortar]

Where exactly were you seeing
{"initMessage"\:true,"channel"\:"hcaptcha\-invisible"}

Was this in your sentry logs?

[kindred kraken]

Nah, that what I also got in chrome debugger

But the place where error occurs - the same as that message

[cosmic mortar]

I'm talking to a colleague about this but since it's not reproducible, it'll be pretty difficult to narrow down

[kindred kraken]

Yea, I understood

Probably we may consider it as reporting from me
As I can't reproduce it as well, but I'm sure our code isn't affecting anything
So some 3rd factor might blocking things

[cosmic mortar]

Possibly, yeah..
In case you notice a pattern or are able to reproduce the issue reliably, I'd recommend writing in via
https://support.stripe.com/?contact=true

That way it can be escalated to the right team to take a look

[kindred kraken]

Ok, thanks for your time anyway

Hope that I can catch a bit more