#simxn_missing-connected-account
drifting rivetBOT
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fallow dirgeBOT
hushed sleet
Hi 👋 can you elaborate on what you mean when you say the newly created account isn't shown?
drifting rivetBOT
simxn_missing-connected-account
swift dew
there is no account
however, i have created accounts
but the same api worked in test mode
thank you
hushed sleet
Did the accounts complete the onboarding process; is the Connected Accounts tab also empty?
hushed sleet
Alright, let's take a step back. What is the ID of the Account that you're logged into, and what is the ID of the new Connected Account you created?
swift dew
thanks, how to find my id of the account logged in?
Decennium
Administrator
(Owner)
acct_1MOze4Ksmyd85XqH
hushed sleet
This is a public forum, so I removed the screenshot with personal contact information.
hushed sleet
If you'd like to speak with privately, our Support team can be reached here:
https://support.stripe.com/?contact=true
swift dew
or can we continue here? will you able to help?
hushed sleet
We can continue here. I don't really know the dashboard flows as well, we primarily focus on providing assistance with the Stripe API here, but can try to help.
swift dew
i see, yes
i used the stripe api.
just work in test mode, but once switched to prod mode, the accounts not shown in dashboard
not sure if its stripe issue or mine
the accountid used to connect: acct_1P6BTu4CjFLMLqyZ
actually i have created the account link url, and completed the onboarding flow.
hushed sleet
Hm, I see. Taking a look around.
swift dew
I tried another accountId:acct_1P6BUS4FoLdX1Sqw in TEST mode,
it seems that not shown in dashboard now.
I didnt modify any settings, it seems to appear problem today.
hushed sleet
I think I'm seeing the same thing in another account. I'll work on getting this flagged with one of our teams.
hushed sleet
I need to tend to some other threads for a bit, but I have a teammate helping take a look at this. I'll keep you posted on what we find, or if this is confirmed to be a bug that we'll need to report to another team.
Thank you for raising this, my teammate believes they're seeing the same thing and we're working on escalating it accordingly.
meager gull
@swift dew When did this start happening?
meager gull
Gotcha
meager gull
@swift dew can you try listing the accounts via the api: https://docs.stripe.com/api/accounts/list. Does that work for you?
swift dew
oh sorry I am away from computer now
is it just your strip dashboard frontend issue?
you mean actually created connect account ? just unable to display?
meager gull
is it just your strip dashboard frontend issue?
The team is investigating right now, so I don't have all the details
But yeah that connect account should be created fine. Seems to be an issue with either listing them or viewing them in the dashboard.
swift dew
okay I’ll try when I have my laptop
meager gull
WIll let you know when we have more info
fallow dirgeBOT
sleek ermine
@swift dew Okay we're still working on this so I recommend reaching out to our support team directly: https://support.stripe.com/contact and they can follow up with you and send you regular updates!
swift dew
regarding listing the accounts via the api, i tried and worked
