teodor-allo_connect-invoice-issuer

[rare pivot]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1229732143010152489

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[austere rune]

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• teodor-allo_api, 6 days ago, 34 messages

[humble shuttle]

Hello! Can you confirm which fields are missing from the invoice?

[granite sundial]

The address of the merchant, and if possible their VAT ID or any tax identifiers

[humble shuttle]

Got it, taking a look

[granite sundial]

FYI the stripe support just answered that we need to use on_behalf_of field for this to work
My concern is that the flow is as we want it just the address misssing, If we change from issuer to on_behalf_of this might change the payment mechanism and not just fix the branding

[humble shuttle]

OK, so referencing this page tells us where those fields should be pulled from. Now I can see the account (acct_1O2rpPQR1jFWNq79) has the relevant address information set, so I'll need to look at why that's not being pulled in

As for the tax ID, they need to set an account default: https://dashboard.stripe.com/settings/billing/invoice

[granite sundial]

Thanks will check as well 🙂

[humble shuttle]

Otherwise, if they don't have a default you need to pass the tax IDs to the Invoice on creation: https://docs.stripe.com/connect/invoices#set-account-tax-ids-on-existing-or-new-invoices,-subscriptions,-and-subscription-schedules

FWIW, the address settings from the Dashboard here should be on the invoice. Trying to find out why

[granite sundial]

FYI The link about the address above is actually our Platform general info.
We want to show the express account address under their name.

[humble shuttle]

Yeah that's because you'll be signed into your Dashboard

[granite sundial]

ah right 😄

[humble shuttle]

As they're Express accounts they don't have the same Dashboard, but should have same fields on their account

Checking something else

[granite sundial]

Yes, true understood. And since they are not-restricted they must have this data filled in

[humble shuttle]

Not necessarily – it's not required for onboarding. It's separate, public facing details

The Express account is acct_1O2rpPQR1jFWNq79 yes?

[granite sundial]

acct_1O2rpPQR1jFWNq79

yes, i just checked and address doesnt seem to be there :/

updating merchant and retrying

[humble shuttle]

I think you (the platform) will need to update the business_profile fields on the account via the API: https://docs.stripe.com/api/accounts/update#update_account-business_profile-support_address

It's unset right now, so the invoice can't pull it in

Same applies for the tax IDs, like I said. You probably need to set a default

[rare pivot]

teodor-allo_connect-invoice-issuer

[granite sundial]

Tried via the dashboard, although it allows me to fill the data, it does not save for some reason, no error thrown.
None the less, we will try to update via API and take it from there. Can we leave this thread open in meanwhile ?

[humble shuttle]

Sure

Not sure you can update those fields via the Dashboard, so API might be only way

[granite sundial]

Right, we will try that

[granite sundial]

Hi @humble shuttle
Thanks a lot for the help earlier

Now follow up issue is that for some reason we can not update address in our customer accounts.

https://dashboard.stripe.com/test/logs/req_8l3gD1VbhgadxZ

This is in TEST mode, another express account. Any idea why we as platform can not do this ?

[humble shuttle]

company is immutable. The parameter is business_profile[address]

[granite sundial]

Thank you, updating and retrying

@humble shuttle issue resolved, thanks a lot for your help. Have a great day