#billy-c_unexpected
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runic agate
our frontdesk staff tried to pay with a cc and save it. however, it didn't manage to save.
What was the detailed error or issue you faced?
hallow smelt
they said they tried saving card but wasn't able to
runic agate
I only saw a Setup Intent being created on this customer: https://dashboard.stripe.com/logs/req_Lab2e9zQm8BywG, but no follow up actions such as confirm stup intent was performed
hallow smelt
we have save card setup if i recall
runic agate
Stripe didn't receive confirm request from your system for this Setup Intent
If your system did, could you share the request ID (req_xxx) or the error message?
hallow smelt
i'm not too familar with the setup but it's with this customer cus_PvgKnESIp87SEz
trying to find more info
runic agate
Same for this cus_PvgKnESIp87SEz, only Setup Intent request was created: https://dashboard.stripe.com/logs/req_xO9PafJag8Kefu that no further action such as confirm request is performed
hallow smelt
hmm, so there's no trace of saving credit card or payment at all for this customer
but i'm seeing a payment method being saved for that customer on stripe payment intent succeeded tho
runic agate
A card can be saved two ways -
- Only save the payment method using Setup Intent
- Save payment method when making payment using Payment Intent
For this cus_PvgKnESIp87SEz, Payment Method saved through terminal with card_present on pi_3P5oxcIBEWwWbf9l1VjgifbF was successful
However, for Setup Intent seti_1P5xJTIBEWwWbf9lb9G0RhI7 that saved through card only accepts payment method entered from online
How would you like to save the payment method via Setup Intent? Is it online or offline (terminal)?
hallow smelt
i wanted to save via making a payment but it's not showing up by the customer in stripe after checking the customer list and payment method tho
runic agate
save via making a payment
What type of payment will it be? Online or offline payment?
hallow smelt
ionline payment
runic agate
To save the payment method in online payment, this is the integration guide: https://docs.stripe.com/payments/save-during-payment
Based on cus_PvgKnESIp87SEz, I don't see online payment via Payment Intent. I'd recommend checking the guide above for saving payment method during payment
hallow smelt
it seems like it was successful tho according to the record but why wouldn't it save for the customer
runic agate
Payment Intent pi_3P5oxcIBEWwWbf9l1VjgifbF was an offline payment. Previously, you mentioned you would like the payment to be saved on online payment. It seems like there are discrepancies here
How would you like the payment method to be saved? Online (entering card details on website) or offline (pay using terminal)?
We can only provide the solution or troubleshoot the issue after aligning the expectations
hallow smelt
but it was via a card payment. how can it be offline
runic agate
This is a offline/in-person payment via terminal
hallow smelt
in that situation, it should be fine being offline
runic agate
Let me rephrase my question. Would you like to save payment method on web or terminal integration?
hallow smelt
here's the situation: I'm sending a payment intent to stripe with cc payment and expect a stripe payment intent webhook to be successful. it managed to be successful. i want to save that cc payment method. that seems to be offline then. but the issue is that it's not saving
checked and this is off-session but it's not saved in our site. could it be that the respective bank is denying this
runic agate
Thanks! I understand the scenario now. To summarise, you expected the payment method to be saved on pi_3P5oxcIBEWwWbf9l1VjgifbF that was a in-person/terminal payment, but it didn't happen. Checking why the payment method was not saved
After checking, the payment method used in pi_3P5oxcIBEWwWbf9l1VjgifbF was Apple Pay.
Unless your business is a car rental service or hotel, you can’t save mobile wallets (for example, Apple Pay or Google Pay) for later reuse while transacting. We have a limited private beta available for users with a car rental service or hotel. To request access, please contact stripe-terminal-betas@stripe.com.
It's expected that Stripe doesn't save Apple Pay or Google Pay payment method.
