#nitarose_link-disconnection

1 messages ¡ Page 1 of 1 (latest)

cinder lavaBOT
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twin glenBOT
final light
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@edgy torrent unfortunately no we don't surface this in the API today. It's in some ways similar to when the customer closes their bank account or card and you won't know until you attempt to charge them

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nitarose_link-disconnection

edgy torrent
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So the only way to know if has been disconnected is to try and use the payment method?

final light
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at the moment yes

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Do you have an example failed request I can look at? I'll use this to tie this to a feature request for your account at least internally

edgy torrent
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Sure what info do you need? The code I use to pay the invoice?

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Or the response?

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When the customer views their customer portal, which is a hosted portal, they can see that it is disconnected.

Screenshot_2024-04-15_at_1.48.42_PM.png
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Do they have access to different information than we do via the api?

final light
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I really just need an exact request id req_123 where you got that exact error.

And the screenshot is from our own CustomerPortal which we own and build so we have access to the state of the Link account, we just don't surface this in the API for now

edgy torrent
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request id: req_HJPFY88Vt13tB2

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This is in test mode

final light
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Thanks! So yeah for now there's nothing you can do to account for it unfortunately. I'll flag internally but I'd recommend flagging yourself to our support team: https://support.stripe.com/contact so that they can track it as a future improvement

edgy torrent
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Thanks for your help.