#asbjrn_checkout-swish-pm
inland crestBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1229394691359768626
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
summer steepleBOT
polar minnow
Hello! Wish payment APIs/UIs are you using to collect payments? Checkout? Payment Element?
Can you share an example ID of where Swish wasn't available? Maybe a pi_xxx or cs_xxx ID
orchid umbra
We are using redirect to checkout
polar minnow
In that case a cs_xxx ID please
orchid umbra
2 sec
inland crestBOT
asbjrn_checkout-swish-pm
orchid umbra
I dont have a payment
But this is one of our customers that should have swish enabled
polar minnow
Sorry, you described the issue as if Swish wasn't showing on your payment page/Checkout as expected?
orchid umbra
acct_1OE8AK2frvLigBvI
Yes that is correct
But no order have been made by our customers since we turned it on
polar minnow
Then you must have a Checkout Session ID (cs_xxx) where Swish wasn't available?
polar minnow
I don't need a completed payment, just a session ID where somebody was redirected to the Stripe URL
polar minnow
Thanks, let me have a look
polar minnow
Looks like the account (acct_1ND7viGgyAP9b3Uk) doesn't have Swish enabled, as your screenshot highlights
According to this guide, I'd recommend disabling it on your platform settings (here: https://dashboard.stripe.com/settings/payment_methods/connected_accounts?config_id=pmc_1OHOBqGbds3gGNXr2HNnMhSh) and then re-enabling it. That might re-trigger the capability
You can see from that page that you have eligible accounts, but no enabled accounts. Hopefully that update will trigger them into the enabled state:
After you review and confirm your update, Stripe converts all Eligible connected accounts to Enabled, with a capability status of active. Stripe also automatically applies the capability to new accounts as they become eligible. This could happen because a new account signs up for your platform and finishes inputting their information or because an account updates their information to become eligible for the payment method, such as updating their MCC from one that’s ineligible to one that’s eligible.
orchid umbra
Yes I actually tried to turn it off and on multiple times yesterday
But no luck
I just did it again
Turned on again
static berry
hi! I'm taking over this thread. give me a few minutes to look into this.