winniapp_api | Stripe Developers | Page 1

bronze kiteBOT Apr 15, 2024, 2:16 AM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1229253925631164467

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

timid girderBOT Apr 15, 2024, 2:16 AM

#

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

winniapp_api, 2 days ago, 115 messages
winni_connect-address, 2 days ago, 15 messages

orchid belfry Apr 15, 2024, 2:17 AM

#

What do you mean by not being able to open? Can you share the details and what you would to achieve?

tight obsidian Apr 15, 2024, 2:44 AM

#

#

#

In test mode

orchid belfry Apr 15, 2024, 2:47 AM

#

If you click Actions required tab, it will show more details that the information is in review

#

Since the payments is enabled, you should still be able to test payments on this account

timid girderBOT Apr 15, 2024, 2:49 AM

#

tight obsidian Apr 15, 2024, 2:50 AM

#

Sorry, What do you mean?

#

vivid tulip Apr 15, 2024, 2:54 AM

#

I suggest reaching out to Stripe Support https://support.stripe.com/contact to get advice on next steps on why the account was restricted

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tight obsidian Apr 15, 2024, 2:55 AM

#

I've already contacted them. They told me to contact you.

#

I've been in continuous email contact for weeks on the sub-account issue.

vivid tulip Apr 15, 2024, 2:56 AM

#

Can you share your account id so that I can track down that ticket to see what was communicated? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

tight obsidian Apr 15, 2024, 2:57 AM

#

acct_1P4s54PFZG4YJG4V

#

Oh you mean my ID

#

one sec

#

I didn't find the ID of my main account, the one above is the ID of my test sub account

vivid tulip Apr 15, 2024, 3:00 AM

#

hmmm, alright, gimme a while to track down your platform account id

#

okay, i've found the ticket where you were asking about acct_1P4s54PFZG4YJG4V, I'll escalate this to the correct team to help you with this. I don't have the expertise to be able to help you with why that account is restricted here on this channel unfortunately.

tight obsidian Apr 15, 2024, 3:16 AM

#

Rubeus helped me with this last Friday inside discord, but it's not finished yet, can I have him continue to contact me?

vivid tulip Apr 15, 2024, 3:19 AM

#

to clarify, i think you have 2 entirely separate issues here

we can continue to help you with your previous conversation with rubeus about the Connect address here on this channel
regarding why acct_1P4s54PFZG4YJG4V is restricted is something that Stripe Support will need to address. I'll be escalating your ticket to the right team to handle this

tight obsidian Apr 15, 2024, 3:30 AM

#

Ok, we can do both

timid girderBOT Apr 15, 2024, 3:56 AM

#

pastel marsh Apr 15, 2024, 3:56 AM

#

Hi @tight obsidian I'm taking over this thread, let me know if you have any follow-up questions

tight obsidian Apr 15, 2024, 4:03 AM

#

Ok

#

Rubeus let me do

#

#

#

#

I'm stuck on step 3 so far.

pastel marsh Apr 15, 2024, 4:08 AM

#

You don't know how to update environement variable?

tight obsidian Apr 15, 2024, 4:33 AM

#

Yes, I stuck at this step

#winniapp_api