#nicolas-fuhrmann_unexpected
jade meteorBOT
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hallow canopyBOT
remote vapor
hi there!
stripe does not send automated invoice mails anymore.
can you share an Invoice ID (in_xxx) where the email wasn't sent?
ancient prism
hi! sure thing. Invoice ID = in_1P4gW7KPyb14RPsNSSrBTDuU
Screenshots from customer created + invoice page attached
remote vapor
thanks! give me a few minutes to look into this.
ancient prism
in case you want to take a look at BE settings for billing / mails - this is how our account is currently set up
shell oak
👋 taking over for my colleague. Let me catch up.
when you said 2 weeks ago it was working fine, do you happen to have an invoice ID I can look at?
ancient prism
is it possible to restore deleted customers? ive removed all test customer accounts as we planned to go live
shell oak
you can still look at the logs
it will show you the created invoices and other resources
even if you delete a customer you don't really delete them from the system you for traceability reasons you just disable them so to speak
ancient prism
i have the invoice PDF / link here: https://invoice.stripe.com/i/acct_1OhtTRKPyb14RPsN/live_YWNjdF8xT2h0VFJLUHliMTRSUHNOLF9Qb0RHdnowanJ5T2p6QXpZZmZKWTJqcExCY2hhVGtpLDEwMjAwMzcwNA0200p0tAMkws?s=em
Looking at logs now
i think this invoice shouldve been sent automatically: in_1OyapiKPyb14RPsNUAiuMJNA
shell oak
sorry it's taking me so long, but I'm trying to find the two invoices that were delivered this morening
ancient prism
sorry its taking me so long to go through logs 😄 all good!
shell oak
no worries
no need I'm taking a look
I can't seem to find any invoice that was created previously
before March 26th
ancient prism
yeah before we were in test environment. But the one i sent to you was created and shouldve been sent automatically correct?
in_1OyapiKPyb14RPsNUAiuMJNA
at least i get an invoice send
shell oak
but this was triggered by clicking on the send button on the dashboard
ancient prism
oh wow i thought this was already automated but that would explain why its not working
then i guess it never worked at all and we now need to figure out why backend setting to send automated invoice are not working for me right now
shell oak
I'm trying to verify this
ancient prism
an idea: for invoice payment on https://registration.integrity-star.com/login/?rsvp=NoCode
we never redirect to stripe invoice page but only send invoice details in the background and lead the client directly to an success page. Maybe this causes issues?
shell oak
no it seems that manually finalizing the invoice is breaking the send flow
ancient prism
hmm we are not manually finalizing invoices.
shell oak
you are and here's an example https://dashboard.stripe.com/logs/req_ET3Zbz8QZi3l8Y
basically after finalizing on your backend you just need to call the /send API method
and this will solve your issue
ancient prism
thanks ill check it out!
shell oak
sure let me know if you need any more help
hallow canopyBOT
ancient prism
invoices are being sent now. And everything is working. Thanks!
Our devs did not notice anywhere in your docs that finalizing invoices manually breaks email sending flow. Not sure if we missed it or it was missing in docs. Probably a mistake on our side.
