dfenersky_api | Stripe Developers | Page 1

sullen galleonBOT Apr 12, 2024, 7:57 AM

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jolly plumeBOT Apr 12, 2024, 7:58 AM

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jolly fox Apr 12, 2024, 7:59 AM

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hi there!

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, if a user with multiple subs opens the portal, he cannot change it, only cancel.
you want users to be able to change what exactly on their Subscriptions?

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Additionally, user with single subscription cannot add another one from the portal
that's expected. the portal is only to manage existing Subscriptions, not to create new ones.

hybrid quarry Apr 12, 2024, 8:01 AM

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hi soma,

bpcs allow me to say what other plans the user can switch to, given his current plan.
I want to be able to control these same updates, in the case when a user has multiple concurrent subscriptions (i.e subscription with multiple items)

jolly fox Apr 12, 2024, 8:03 AM

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so you want to allow users to upgrade/downgrade their existing Subscription? yes that should be possible

hybrid quarry Apr 12, 2024, 8:03 AM

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so while creation is indeed not planned to happen there, i would consider removing or adding "addons" to be a sort of an update

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but these addons are just subscriptions themselves.

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this is how the portal looks like with multiple concurrent active subscriptions. usually, a user may change one i.e upgrade or downgrade. but with multiple:

upgrade/downgrade is not possible for the "main" subscriptions
addition/removal of the addon ("secondary" subscription) is not possible

jolly fox Apr 12, 2024, 8:05 AM

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you can learn more about the features of the customer poral here https://docs.stripe.com/customer-management/configure-portal#configure-subscription-management. in particular:

Let your customer switch between subscription plans. This option is best when you have a good-better-best pricing model.
is this what you want?

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it should be possible. what's the issue?
that is not supported indeeed. you would need to build your own customer portal for this

hybrid quarry Apr 12, 2024, 8:08 AM

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i have a configured bpc which should allow upgrades/downgrades. when i navigate user to billing porta, with this bpc id, while the user has multiple concurrent subscription items, the portal looks like in the screenshots. see how no other plan switches are listed, but there should be

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thanks, I was wondering whether this is possible or not.

jolly fox Apr 12, 2024, 8:10 AM

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thanks for the clarification, give me a few minutes to look into this

hybrid quarry Apr 12, 2024, 8:15 AM

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for comparison, here is screenshot how the same bcp looks like, when user has a single subscription

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jolly fox Apr 12, 2024, 8:21 AM

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can you share the Customer ID (cus_xxx) that has multiple Subscription but doesn't have the "update plan" button?

hybrid quarry Apr 12, 2024, 8:21 AM

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sure, 1 second

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Customer ID: cus_PuCyhgVk1HqLZA
BPC ID: bpc_1OX2FpChm4LZb0pQdC9mphLJ

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both are test mode objects

jolly fox Apr 12, 2024, 8:25 AM

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this customer has a single active subscription. I was looking for the customer with multiple Subscriptions

hybrid quarry Apr 12, 2024, 8:25 AM

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sorry, i may have miscommunicated this

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the single subscription was created by using 2 line items for 2 distinct products, with recurring payments

jolly fox Apr 12, 2024, 8:27 AM

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oh, so it's a single subscriptions with multiple items. got it.

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in this case not sure if it's supported, looking into this

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yes it's explained here: https://docs.stripe.com/customer-management#customer-portal-limitations

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If subscriptions use any of the following, customers can only cancel them in the portal (they can’t update such subscriptions):

Multiple products

hybrid quarry Apr 12, 2024, 8:41 AM

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thanks for the info, I must have missed this one, sorry!

jolly fox Apr 12, 2024, 8:42 AM

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so you should either use multiple Subscriptions for this to work, or not use the Portal and build something yourself.

hybrid quarry Apr 12, 2024, 8:44 AM

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exploring the "multiple subscriptions" option briefly:

this means multiple invoices, 1 per subscription, right?
subscriptions can potentially have different start/end dates
user can combine them freely and we can't easily say "addon X only goes with subscription Y", right?

jolly fox Apr 12, 2024, 8:47 AM

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correct
correct
not sure what you mean exactly. can you share a concrete example

hybrid quarry Apr 12, 2024, 8:47 AM

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point 3) is probably most crucial. we want to be able to define the business logic, which "addon" goes with which "sub"

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so user has "Gold" subscription. he then buys "Medium addon". he should not be able to have "Gold" subscription with "Small addon". "Small addon" is only allowed with "Silver" subscription

jolly fox Apr 12, 2024, 8:54 AM

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for product A you could have 2 prices: "silver" and "silver + addon".
for product B you could have 2 prices: "gold" and "gold + addon".
so users would be able to add/remove the addon on their product

hybrid quarry Apr 12, 2024, 8:57 AM

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this should be a good solution, thanks!

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in any case, all my questions are answered, and this thread is for me done. thank you for the support!

#dfenersky_api