#mike_api

1 messages · Page 1 of 1 (latest)

frosty tapirBOT
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whole fiberBOT
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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

proper cove
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In this example I did a Refund after the SEPA payment settled. You can see it gives an exchange rate ( €2.89 EUR → $3.10 USD) and a proper Net amount ($26.51 USD). Note: I’m just showing the dashboard screenshots for ease of explaining, I’m able to get these values via the API.

Screenshot_2024-04-11_at_11.07.02_AM.png
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In this example I did a Refund before the SEPA payment settled. You can see there’s no exchange rate provided for the Refund, and the Net amount is $29.59 USD, - €2.89 EUR. How do I figure out how much USD was used for the -€2.89 EUR? Is it the same exchange rate as the original payment?

Screenshot_2024-04-11_at_11.05.03_AM.png
whole fiberBOT
harsh yoke
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If it didn't settle, I don't think there ever would have been an exchange

proper cove
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So in the second screenshot in order to figure out the Net amount received I would do...

$29.59 USD - (2.89 * 1.06264)?

harsh yoke
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I think so, but not entirely sure

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Someone from our support team would be able to confirm though: https://support.stripe.com/contact

Stripe: Help & Support

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We mostly just help with api integrations in here