#nadia_unexpected
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vivid carbonBOT
thorn sandal
Yes I can share thr ids
Thanks for reaching out !
the customer : cus_O9aZa7QD2G9P1V
As you can see there is one subscription
It’s status is unpaid.
We have one unpaid invoice & two payment one ko and one ok
chrome wasp
why did you do a separate payment rather than retrying the invoice?
is this payment https://dashboard.stripe.com/payments/pi_3P0ZpzFxsE4pn4oa0HXNZtaT suppose to replace the unpaid invoice?
thorn sandal
the last one yes
Unfortunately I don’t have more info :/ it’s an agent from the customer service who did that
& reached out because the status didn’t change
chrome wasp
sorry that shouldn't the way to do it🤦
no worries we could still fix this
there's a couple of options here
you can either mark the invoice as paid out of band https://docs.stripe.com/api/invoices/pay#pay_invoice-paid_out_of_band
thorn sandal
thanks a lot for your help 🙏
chrome wasp
or you can add a customer credit balance https://docs.stripe.com/invoicing/customer/balance
with the same amount and then retry paying the invoice
thorn sandal
ill try the 1st solution
chrome wasp
which will use that customer balance to pay it
thorn sandal
thanks a lot for your help
chrome wasp
sure let me know if you need any more help