sahil_best-practices | Stripe Developers | Page 1

proper zenithBOT Apr 10, 2024, 5:45 PM

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red lanternBOT Apr 10, 2024, 5:45 PM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

sahil_api, 5 days ago, 23 messages

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chilly dagger Apr 10, 2024, 5:55 PM

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Hi, that is prohibited under the TOS. Issuing banks do not want you to do that.

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When the customer adds the payment details, a validation occurs when using the Billing Portal as the payment method collected will be attached to the customer object.

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Are you seeing issues there? Can you share more details?

jolly rampart Apr 10, 2024, 5:56 PM

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what is the validation that occurs?

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The problem that we're seeing is payment for some customers are failing, probably due to invalid cards. Our billing cycle is monthly (calendar month), so we only get to know the payment failure at end of month

chilly dagger Apr 10, 2024, 6:00 PM

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When they input their billing details on the Billing Portal, we talk to the bank to ensure that the card is valid.

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Can you share an example failed payment so I can further look?

jolly rampart Apr 10, 2024, 6:02 PM

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It's on the live Stripe, unfortunately I don't have direct access to that.

chilly dagger Apr 10, 2024, 6:08 PM

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After testing, I can confirm that a validation is made when a customer provides payment method details when using the Billing Portal.

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For card decline issues, you can reach out to our support team, https://support.stripe.com/contact that can help you better understand where/ why those happen.

jolly rampart Apr 10, 2024, 6:10 PM

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Is it prohibition documented somewhere?
I do see a lot of products doing a $1 charge and then refunding them.

chilly dagger Apr 10, 2024, 6:24 PM

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I do not think think we have an explicit document stating that, however, here is the service agreement, https://stripe.com/legal/ssa.

jolly rampart Apr 10, 2024, 6:31 PM

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ok
Can I do a $1 charge via APIs when a card is added?

chilly dagger Apr 10, 2024, 6:33 PM

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If you intend to charge them $1, and that is your business mode, sure!

jolly rampart Apr 10, 2024, 6:37 PM

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ok
I was reading about pre-authorization, can that help in someway?

chilly dagger Apr 10, 2024, 6:39 PM

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Are you referring to this, https://docs.stripe.com/payments/place-a-hold-on-a-payment-method?

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Or, what do you mean by 'pre-authorization'?

red lanternBOT Apr 10, 2024, 6:43 PM

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jolly rampart Apr 10, 2024, 6:44 PM

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I think I read somewhere that a charge can be issued as part of the pre-authorization process

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i am trying to find the doc

chilly dagger Apr 10, 2024, 6:45 PM

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If you can share the document, I'm happy to further look

#sahil_best-practices