wackjeston_api | Stripe Developers | Page 1

wanton pathBOT Apr 9, 2024, 1:30 PM

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wanton topazBOT Apr 9, 2024, 1:30 PM

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Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

wackjeston_api, 21 hours ago, 15 messages
wackjeston_api, 5 days ago, 17 messages
wackjeston_api, 5 days ago, 26 messages
wackjeston_api, 6 days ago, 10 messages
wackjeston_api, 6 days ago, 11 messages

wanton topazBOT Apr 9, 2024, 2:05 PM

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lean trout Apr 9, 2024, 2:12 PM

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Hi @dusky spindle 👋 sincere apologies for the delay, I'm taking a look.

dusky spindle Apr 9, 2024, 2:14 PM

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No worries

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I hope you are well

lean trout Apr 9, 2024, 2:17 PM

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I'm alright, but swamped.

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Okay, so the first one of those PIs is an intent that used a card and succeeded.

dusky spindle Apr 9, 2024, 2:18 PM

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Yes, this was done using the google pay option from the express checkout

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the other is using the paypal option

lean trout Apr 9, 2024, 2:18 PM

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The second is one that used PayPal and failed during the confirm call. Looks like a pretty generic decline too.

dusky spindle Apr 9, 2024, 2:18 PM

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They both update before confirming to add in the delivery cost

lean trout Apr 9, 2024, 2:18 PM

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If you don't update the intent before confirming, does PayPal succeed?

dusky spindle Apr 9, 2024, 2:18 PM

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Yes, every time

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I couldn't find any more detail on why it declined, just gineric_deciline

lean trout Apr 9, 2024, 2:20 PM

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What do you see as you're going through the testing for PayPal? Do you see a screen that gives you an option to approve or fail the transaction?

dusky spindle Apr 9, 2024, 2:21 PM

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I get the pop up

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Which allows you to choose delivery address and payment method

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and delivery option

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I would send a screen shot but there is a lot of my boss' personal details

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I'm litrelly only updating the amount

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The update is always successfull, it just fails to confirm

lean trout Apr 9, 2024, 2:23 PM

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Ah, this is an Express Checkout Element? I was thinking Payment Element.

dusky spindle Apr 9, 2024, 2:24 PM

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Sorry yeah it's express

lean trout Apr 9, 2024, 2:24 PM

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Gotcha (I think you said that initially and it didn't click for me, sorry about that)

dusky spindle Apr 9, 2024, 2:24 PM

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no worries

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I am confirming using JS if that helps

lean trout Apr 9, 2024, 2:29 PM

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Gotcha, and you're creating the intent up front here. The only thing coming to mind is try calling stripeElements.update() prior to the confirmation, to fetch the updates from when you modified the Payment Intent, but I'm not confident that will resolve this behavior.

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I'm still trying to take a closer look at the logs to see if they give me any more insight.

dusky spindle Apr 9, 2024, 2:32 PM

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Now trying this, bear with

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Doesn't appear to be working

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Should I be calling it before or after the submit?

lean trout Apr 9, 2024, 2:38 PM

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Before

dusky spindle Apr 9, 2024, 2:38 PM

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can't see it doing anything here

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I've just noticed this

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Paypal is activated in my account tho

lean trout Apr 9, 2024, 2:42 PM

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Ignore that

dusky spindle Apr 9, 2024, 2:42 PM

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Oh cool

lean trout Apr 9, 2024, 2:44 PM

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In the logs, I am seeing that errors about the amounts not lining up. Can you try restructuring your flow the way we show here:
https://docs.stripe.com/elements/express-checkout-element/accept-a-payment#handle-click-event

It creates the intent as the very last step, so you don't have to make a request to update it.

dusky spindle Apr 9, 2024, 2:48 PM

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Could you send me a screen shot of the amount not lining up so I can see where it as gone wrong

lean trout Apr 9, 2024, 2:49 PM

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No, it's internal logs, the amounts line up with the original and updated amount you provided for the intent.

dusky spindle Apr 9, 2024, 2:55 PM

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I've read through the docs you sent me and I am already using all these practices

lean trout Apr 9, 2024, 2:59 PM

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I think it's different, I think there the intent is not created until the very end so you would already know the shipping amount and not need to update the intent.

dusky spindle Apr 9, 2024, 3:00 PM

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But their shouldn't be any issue with updating the intent before confirming

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It works fine with google pay

lean trout Apr 9, 2024, 3:03 PM

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I agree it doesn't make sense to see different behavior based on payment method being used, unless this is some how a PayPal restriction happens to manifest. When things are slower I plan to try to reproduce this behavior and report it to our teams if I'm able to do so.

dusky spindle Apr 9, 2024, 3:04 PM

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Thank you for your help

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I have to go now

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If you get any usfull feedback about this, my email is jack.weston@edisonhousegroup.com

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Have a good day, I hope it slows up

#wackjeston_api