jacob_unexpected | Stripe Developers | Page 1

wide pathBOT Apr 8, 2024, 2:05 PM

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potent sedgeBOT Apr 8, 2024, 2:10 PM

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olive thunder Apr 8, 2024, 2:12 PM

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Please help

fallen wigeon Apr 8, 2024, 2:14 PM

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Hi there 👋 can you tell me more about your concern? When do you encounter it? Is it consistent once it's encountered? Does retrying the request allow it to complete as expected?

olive thunder Apr 8, 2024, 2:15 PM

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When trying to connect to stripe with a purchase.

fallen wigeon Apr 8, 2024, 2:16 PM

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I'm going to need more context than that. What request are you trying to make to our API, and how are you doing that?

olive thunder Apr 8, 2024, 2:16 PM

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Screenshot_2024-04-08_at_10.16.22_AM.png

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https://huntinglocator.com/signup/plan/trial

potent sedgeBOT Apr 8, 2024, 2:16 PM

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olive thunder Apr 8, 2024, 2:18 PM

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When trying to add a new customer the api connection to stripe is not connecting. This has been working for over 5 years and we had no dev changes

twin turtle Apr 8, 2024, 2:19 PM

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👋 stepping in as toby needs to step away

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Can you run https://github.com/stripe/stripe-reachability and provide the output of that script?

olive thunder Apr 8, 2024, 2:23 PM

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Yes

#jacob_unexpected