leona_unexpected | Stripe Developers | Page 1

violet swallowBOT Apr 5, 2024, 5:54 PM

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untold ibexBOT Apr 5, 2024, 5:54 PM

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pulsar hazel Apr 5, 2024, 5:55 PM

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Hi 👋

How did you create the account link? Can you share the API requests you made?

proper plank Apr 5, 2024, 5:55 PM

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const accountLink = await stripe.accountLinks.create({ account, refresh_url:${req.headers.origin}/app/signup, return_url: ${req.headers.origin}/app${link}, type: "account_onboarding", });

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i used this endpoint

pulsar hazel Apr 5, 2024, 6:01 PM

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Can you share the Account ID?

proper plank Apr 5, 2024, 6:02 PM

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acct_1OwVhnQYLxbWM6mg

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and i also wanna ask, what's the reason it got restricted? it was fine before

pulsar hazel Apr 5, 2024, 6:10 PM

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what's the reason it got restricted?
That I might not be able to answer.

This account was created on 3/20./2024. Does that match your experience?

proper plank Apr 5, 2024, 6:11 PM

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it was created a long time ago

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but i think that day we updated it and made it enabled

pulsar hazel Apr 5, 2024, 6:14 PM

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No, this account object was created on March 20th. I suspect you may have inadvertently created a fresh account and onboarded the user through that.

proper plank Apr 5, 2024, 6:20 PM

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if that's the case how come i dont find the previous one on my dashboard

pulsar hazel Apr 5, 2024, 6:21 PM

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That I cannot say.

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All I have to go on is this account

proper plank Apr 5, 2024, 6:22 PM

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pulsar hazel No, this account object _was created_ on March 20th. I suspect you may have ina...

how can i make sure it wont happen again

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i dont want my clients to lose their data

pulsar hazel Apr 5, 2024, 6:23 PM

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I think you should carefully review your code. I suspect that, just before the AccountLink was created, a brand new Account object was also created.

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Yup , found it

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Here is the request where you created the account link: https://dashboard.stripe.com/logs/req_unQ8cE2Lguiqlh

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The API request immediately before this created this account: https://dashboard.stripe.com/logs/req_VNKPN4CtcAADr9

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You should review your Node.js code and work out how to handle re-onboarding existing accounts to collect new verification information.

proper plank Apr 5, 2024, 6:27 PM

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oh i see, what i dont understand is if i did then the restricted one should stay there

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acct_1LFmWiQeQb2dSpml

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could you find anything with this account?

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i think it's the previous one

pulsar hazel Apr 5, 2024, 6:30 PM

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This account was deleted on 3/12/2024. Unfrotunately I cannot state why

proper plank Apr 5, 2024, 6:32 PM

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maybe i accidentlly did that? am i able to delete a connect account ?

pulsar hazel Apr 5, 2024, 6:33 PM

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For more details on exactly what happened with this account I recommend you reach out to Support here: https://support.stripe.com/contact

I have limited ability to look into these issues. My focus is primarily on API interactions

proper plank Apr 5, 2024, 6:34 PM

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it's so strange that the date of this account was deleted and the date the new one was created are not the same day

pulsar hazel Apr 5, 2024, 6:36 PM

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I don't see any Account delete requests coming from your account on that day. I would reach out to Support to get more details on what happened with that account

proper plank Apr 5, 2024, 6:38 PM

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thank you so much, i will try to reach out to someone that can help with that

#leona_unexpected