marcusmaeder_error | Stripe Developers | Page 1

frosty templeBOT Apr 5, 2024, 9:33 AM

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normal wraithBOT Apr 5, 2024, 9:33 AM

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terse eagle Apr 5, 2024, 9:36 AM

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Hey @hallow remnant ! Can you give me more specific details about what you see, where the error appears, what yourt code looks like and which product/APIs you're using?

hallow remnant Apr 5, 2024, 9:40 AM

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Hey @terse eagle, Im hosting a conference on sciencesconf.org. In their backend, I can choose different payment option for registered participents, where I provide a Stripe payment link. This link is associated to a Button during the payment process on sciencesconf.org. If I click this button, I only get a white page in the bowser where the corresponding Payment link is in the address line, but the Stripe page is not loading.

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Sometimes I also get a 403 Error which is not always reproducible

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An example:

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403 ERROR
The request could not be satisfied.
This distribution is not configured to allow the HTTP request method that was used for this request. The distribution supports only cachable requests. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)
Request ID: ltfvDFmmf_ZdiAtXW_S2Q7dCO7H7uTj4a_vKFlHR_rajrgLZl1UydA==

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I had a chat with the Stripe Support already but they forwarded me to Discord

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At the moment, I'm not using particular API's

terse eagle Apr 5, 2024, 9:42 AM

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Are you a developer?

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Sorry but the way you frame things is a bit confusing to me as if you are purely using a separate system that controls all the code for you

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Also really sorry our support team should never send you to Discord, it keeps happening lately

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I really need more details about the problem unfortunately. I need to see a real URL live where I can reproduce or some screenshot, anything that lets me understand what's hapening as the Cloudfront error is unrelated

hallow remnant Apr 5, 2024, 9:44 AM

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I can provide some screenshots

terse eagle Apr 5, 2024, 9:45 AM

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Can you also clarify if you are a developer and wrote the code/button/integration?
Discord support is aimed at developer wrirting their own integration and we can't really support people who use third-party systems unfortunately

hallow remnant Apr 5, 2024, 9:46 AM

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Ok unforunately, I did not develop the button on my own, so it is indeed a third party system

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sry for wasting your time

terse eagle Apr 5, 2024, 9:48 AM

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If you do have a screenshot or a page I can look at I can try for a few minutes

hallow remnant Apr 5, 2024, 9:48 AM

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This is where I set the payment link

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This results in the payment page with the button

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And if I click on the button, I just get a white page

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if I manually reactivate the payment link, Stripe is loading as expected

terse eagle Apr 5, 2024, 9:50 AM

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okay can I see the second picture myself?

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Also what does "manually reactivate the payment link" mean?

hallow remnant Apr 5, 2024, 9:51 AM

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I go with the curser in the address line in the browser and hit enter

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then Stripe is loading

terse eagle Apr 5, 2024, 9:51 AM

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Gotcha, so reloading the page works but not when you're sent to that page from your other system

hallow remnant Apr 5, 2024, 9:51 AM

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correct

terse eagle Apr 5, 2024, 9:51 AM

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I think it's because of the way your third-party (sciencesconf.org) is building the button

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but I would need to see the page myself to confirm. Can I get access?

hallow remnant Apr 5, 2024, 9:52 AM

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Unfortunately, I have no access to the code of that button

terse eagle Apr 5, 2024, 9:52 AM

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I don't need to see the code. I need to see the website from the picture 2

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can I see that? Is this a public URL (what you see in the address bar)?

hallow remnant Apr 5, 2024, 9:54 AM

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not yet since it involves a payment procedure and my personal data for accessing my registration form

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I could show it to you in a Zoom call that I could start

terse eagle Apr 5, 2024, 9:55 AM

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no that is not something I can offer I'm sorry

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At this point I think you'll want to contact the support team of that system you use for your conference to ask them to help you set this up

hallow remnant Apr 5, 2024, 9:56 AM

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no worries thanks anyways for the help. I will try to contect the developers of the system

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Thanks again!!!!

terse eagle Apr 5, 2024, 9:57 AM

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sure thing! Have a good day 🙂

#marcusmaeder_error