#fake_unexpected
wary coveBOT
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modest folioBOT
gaunt gull
Hello! Can you give me the ID of the Event you expected to contain this information?
gaunt gull
Looking...
The name and email for that customer are available on the Charge referenced in that Dispute Event. You can retrieve those details and submit them with the other evidence.
green vigil
but why it isnt there in the evidence json? im actually listening to it and extracting those values from evidence
gaunt gull
It's not there because that information hasn't been supplied as evidence for this Dispute yet.
green vigil
who adds that info ? customer?
so you mean to say while creating this dispute, customer didnt provide his email and name somewhere in evidence?
gaunt gull
No, you do. See here for more details: https://docs.stripe.com/disputes/how-disputes-work#responding-to-a-dispute
The name and email were provided during the original Charge, but that information hasn't been included in the evidence for this Dispute yet.
green vigil
no wait. for dispute.created event, we receive email in data.object.evidence.customer_email_address
how can we provide evidence before the dispute was created
gaunt gull
You can't in this case. You update the Dispute with evidence after it's created.
You may want to review this page which explains how Disputes work in detail: https://docs.stripe.com/disputes/how-disputes-work
green vigil
but for other dispute.created event, we receive customer email inside data.object.evidence.customer_email_address
gaunt gull
Yes, sometimes Stripe will pre-fill some evidence, but that's not always going to be the case.
green vigil
i see data.object.evidence.customer_email_address like 99% of time pre populated
this was an exception
gaunt gull
Okay.
green vigil
one quick ques, if we use get charge api with charge id, will it have email and name like all the times?
gaunt gull
No, only if those details are supplied. It's possible to create a Charge without a name or email.
green vigil
whats the relation between charge and payment intent?