weretaco_unexpected | Stripe Developers | Page 1

vestal ploverBOT Apr 4, 2024, 2:38 PM

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rugged glacierBOT Apr 4, 2024, 2:38 PM

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digital beacon Apr 4, 2024, 2:39 PM

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Can you share the id's of some of the devices showing offline?

stiff mauve Apr 4, 2024, 2:40 PM

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tmr_EwMPqAIJfqJwcr

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is one of them

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in the same location/wifi the other terminal is online

digital beacon Apr 4, 2024, 2:40 PM

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Hm that's showing as online when I check it

stiff mauve Apr 4, 2024, 2:41 PM

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shows as offline in the dashboard for me

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last seen 6 mins ago

digital beacon Apr 4, 2024, 2:41 PM

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Are you using the js sdk?

stiff mauve Apr 4, 2024, 2:41 PM

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the actual terminal itself isn't showing any error either, it's just booting up to our normal splash screen

digital beacon Apr 4, 2024, 2:41 PM

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Or server driven integration?

stiff mauve Apr 4, 2024, 2:42 PM

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JS sdk

digital beacon Apr 4, 2024, 2:42 PM

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Ah

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ok thanks

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Looking into it

stiff mauve Apr 4, 2024, 2:42 PM

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thanks

digital beacon Apr 4, 2024, 2:52 PM

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stiff mauve shows as offline in the dashboard for me

Have you tried using the api: https://docs.stripe.com/api/terminal/readers/list ? Does that also show offline?

List all Readers | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

stiff mauve Apr 4, 2024, 2:52 PM

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they are showing as offline in my app that uses the API as well

digital beacon Apr 4, 2024, 2:53 PM

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Gotcha

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We have folks looking into this

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I'll keep you updated

stiff mauve Apr 4, 2024, 3:00 PM

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thank you

stiff mauve Apr 4, 2024, 3:24 PM

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i think something happened, i'm starting to see more of them online now

digital beacon Apr 4, 2024, 3:25 PM

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Gotcha

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Team is still looking

rugged glacierBOT Apr 4, 2024, 3:51 PM

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unique trench Apr 4, 2024, 4:20 PM

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@stiff mauve we've deployed a fix and believe we are seeing things improve. Are the rest of those showing as online now?

stiff mauve Apr 4, 2024, 4:22 PM

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looks like they're coming back

#weretaco_unexpected