#ikushch_best-practices
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lime oakBOT
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dry zealot
Hi there!
I think this is what you're looking for: https://docs.stripe.com/payments/bank-transfers#refunds
Let me know if you've already looked at this guide
main fulcrum
I saw how to make a refund for payment that is paid and has status 'Succeeded'
but I don't see how to do that for partialy paid paymnt
dry zealot
Invoices can't be partially funded so these invoices will remain open until the customer transfers enough funds to cover the full amount
So in the case above, Invoice # 2 will remain open
main fulcrum
does it means that in order to get $50 back uset needs to pay another $50 to cover full amount and only after that refund can be made?
dry zealot
Those $50 can remain in the customer's cash balance for use with future payments. You can also refund their cash balance: https://docs.stripe.com/payments/customer-balance/refunding#create-return-dashboard
main fulcrum
How long it will take until they will became customer's cash balance?
dry zealot
I don't really understand the question. When a customer sends funds via bank transfer, what we do with those funds depends on whether you use automatic or manual reconciliation. If you use automatic, we'll apply the funds they transferred in this order: https://docs.stripe.com/payments/customer-balance/reconciliation#cash-automatic-reconciliation
any remaining funds will make up the customer's remaining cash balance.
If you use manual, the funds they transfer will go to their cash balance first. You will then have to manually apply those funds to any outstanding payments
main fulcrum
yes, I got it
but in my case there are 2 invoices
if there would be 1 invoice and user paid $150 instead of $100 then $50 will go to overpay
and they will be sent back
but in my case I see a problem that those $50 are not counted as cash balance but as partialy paid for invoice#2
sorry for the confussion
just trying to understand how to handle that
dry zealot
I'm still not really following. If this is something you see in your account, do you have an ID for invoice # 2?
main fulcrum
here is the example
cash balance is $0
and I need to refund $100 with status partialy paid
dry zealot
Can you copy/paste that PaymentIntent ID?
dry zealot
Okay, so this is PaymentIntent is not tied to an invoice. It was created using some Node code and it was manually funded via the Dashboard
Looking into your options to refund this $50
main fulcrum
yes, my dev team was investigating bank transfers
and this is how we got this question
so what do you think?
dry zealot
If you want to "unapply" the $50 and return this amount to the cash balance, you can cancel the PaymentIntent or update and confirm the PaymentIntent (with the same $100) amount. Either of these actions should release those funds back to their cash balance
dry zealot
I don't quite follow. If you cancel PaymentIntent pi_3P1BuVFsEyguhAmS0FuLAj7M, the $50 that was used to partially fund this PaymentIntent will be returned to the customer's cash balance.
main fulcrum
yes but I dont see how to cancel paymentintent
dry zealot
You'll need to do this via the API: https://docs.stripe.com/api/payment_intents/cancel
dry zealot
No, it's not possible to cancel a PaymentIntent from the Dashboard
main fulcrum
I see
and once paymentintent is canceled funds will go to customer's cash balance and it will go according to the flow of returning cash balance right?
dry zealot
Not sure what you mean by "according to the flow of returning cash balance" but yes, once canceled, those $50 will be returned to the customer's cash balance