#stevewestpalm_unexpected
agile mulchBOT
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modest turtleBOT
upbeat ore
Hi 👋 can you tell me more about your concern and share the IDs of related objects? I'm a little confused because customer accounts are not a concept in Stripe and therefore can't be canceled.
If you're talking about a Subscription that has moved to a canceled status, then nothing can restore that Subscription. canceled is a terminal state for Subscription objects.
quartz acorn
Regarding the subscription, in the event log it moved to a canceled status due to nonpayment? How was the customer able to be charged after updating their payment details? Was this just a "back payment" on an outstanding invoice?
upbeat ore
I'm not sure, did those payments come from code you're running or an automatic process? Can you share the ID of one of the payments you're referring to?
quartz acorn
Is this what you are looking for?
upbeat ore
Not really, that just shows the Subscription being cancelled.
Previously you said:
"How was the customer able to be charged after updating their payment details?"
I'm looking for clarity on how that payment was created. Is that a payment that you created and processed?
quartz acorn
Sorry. The payment was created in Stripe by us for a subscription that the customer initiated with our company. Now that I understand that canceled is a terminal status, I think the solution is to extend the payment retries before automatically canceling the subscription. Is there a recommended industry standard for payment retries before cancel that should be set in Stripe?
upbeat ore
No, I don't have specific recommendations on what retry logic you should leverage. I believe that may vary based on your business needs and what industry you're in, and that you're best suited to determine that.
quartz acorn
Thanks for your help. I appreciate it!