#akashpatil7596_api
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- akashpatil7596_api, 3 hours ago, 35 messages
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slate thorn
hi there!
are you a developer building a Stripe integration, or a user trying to buy something online?
austere hill
I'm a developer
slate thorn
can you share a Subscription ID (sub_xxx) where this happened so I can have a better look?
austere hill
sub_1P14bxIoZDVxPDheUcaFsKXD
slate thorn
thanks! give me a few minutes to look into this.
are you talking about the upcoming invoice? I feel like this is pretty clearly explained in the dashboard
austere hill
No I do not understand,
If I move from 19.99/month to 999.99/year
999.99
-- 19.99
980.00 -> current bill
next invoice 999.99
If I move from 699.99/year to 999.99/year
999.99
-- 699.99
300.00 -> current bill
next invoice should be 999.99 But there is 1299.90
slate thorn
the upcoming incoice shows both:
- the proration, that's 999-699 = 300
- and the new price, that's 999
if you add both, that's 300 + 999 = 1299
austere hill
So they won't be charged anything for current bill?
slate thorn
what do you mean?
austere hill
But Why this is different in
If I move from 19.99/month to 999.99/year
999.99
-- 19.99
980.00 -> current bill
next invoice 999.99
slate thorn
for the next invoice, that user will be charged 1299, which includes the proration and the new price
you can learn more on how this works here: https://docs.stripe.com/billing/subscriptions/prorations
austere hill
Okay, Thanks. Now can you help me with some other thing?
If User downgrade from 999.99/year to 699.99/year or 19.99/month, I want to give the refund back to user in their bank account or anything.
How can I acheive that?
slate thorn
by default, we add credits to user when downgrading as mentioned here: https://docs.stripe.com/billing/subscriptions/upgrade-downgrade#credits-for-downgrades
if you want to send a refund, instead, that's something that you'll have to handle yourself by creating a refund
austere hill
by default, we add credits to user when downgrading as mentioned here: <https://...
1).
Okay If User downgrading from 999.99/year to 19.99/month after 6 months of usage , I have to give him 490 back, does stripe will calculate it Or I have to do calculations manually?
2).
By passing only the charge ID into this API will give the users money back? Or do I have to pass some other params too?
slate thorn
- that's something you'll have to compute yourself since you are not use Stripe default behavior
- I recommend setting
payment_intentinstead ofcharge. also this will refund the full amount, if you want a partial refund you have to add theamountparameter
austere hill
Ok So I have to count how much money I have to refund By doing manual calculations and then pass the payment_intent and refunded amount as amount in the API?
slate thorn
yep
austere hill
There isn't any method with stripe that can do calculations for me? 😟
Cause It's accurate with Stripe.
shrewd basaltBOT
rugged ermine
👋 taking over for my colleague. Let me catch up.
you need to contact https://support.stripe.com/?contact=true to see whether you're eligible for a beta feature called unlinked refunds
if you are you can actually just check the customer's credit balance and refund the amount there
austere hill
