cooad_unexpected | Stripe Developers | Page 1

mint lodgeBOT Mar 28, 2024, 9:39 AM

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forest citrusBOT Mar 28, 2024, 9:40 AM

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full warren Mar 28, 2024, 9:41 AM

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Hi, let me help you with this.

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Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request

dapper wedge Mar 28, 2024, 9:43 AM

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sure, it's req_A3YJlBDB9zuyRq

full warren Mar 28, 2024, 9:52 AM

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What value do you expect it to be set? It's 1 by default.

dapper wedge Mar 28, 2024, 9:54 AM

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When I fetch that customer, the value is "0". I tried setting it to both "1" and "2", but I still get "0" when I fetch the customer

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req_vLHOvXpPh9MI2y - here's when I tried to set it to "2". It was using an older version of the SDK (43.9.0), but I don't think that SDK version matters

full warren Mar 28, 2024, 10:06 AM

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Does this Customer have any Invoices already?

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Hmm, not sure how this works exactly, I don't seem to get this property on the Customer object at all.
Could you please paste here the GET response where you see it being set to 0?

dapper wedge Mar 28, 2024, 10:14 AM

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So, as I said I'm using the .NET SDK, so I can't see exactly what I get from the API.
Here's what I get when I invoke customer.ToJson()

{
"id": "cus_MyPIxYKAFHcrBK",
"object": "customer",
"address": {
"city": null,
"country": "AU",
"line1": null,
"line2": null,
"postal_code": null,
"state": null
},
"balance": 0,
"cash_balance": null,
"created": 1670914861,
"currency": "aud",
"default_source": null,
"delinquent": false,
"description": null,
"discount": null,
"email": "invoices@georgiou.com.au",
"invoice_credit_balance": null,
"invoice_prefix": "75AA11F9",
"invoice_settings": {
"custom_fields": null,
"default_payment_method": null,
"footer": null,
"rendering_options": null
},
"livemode": true,
"metadata": {},
"name": "Georgiou Group",
"next_invoice_sequence": 0,
"phone": null,
"preferred_locales": [],
"shipping": null,
"sources": null,
"subscriptions": null,
"tax": null,
"tax_exempt": "none",
"tax_ids": null,
"test_clock": null
}

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this is what I get using Stripe CLI

{
"id": "cus_MyPIxYKAFHcrBK",
"object": "customer",
"address": {
"city": null,
"country": "AU",
"line1": null,
"line2": null,
"postal_code": null,
"state": null
},
"balance": 0,
"created": 1670914861,
"currency": "aud",
"default_source": null,
"delinquent": false,
"description": null,
"discount": null,
"email": "invoices@georgiou.com.au",
"invoice_prefix": "75AA11F9",
"invoice_settings": {
"custom_fields": null,
"default_payment_method": null,
"footer": null,
"rendering_options": null
},
"livemode": true,
"metadata": {},
"name": "Georgiou Group",
"phone": null,
"preferred_locales": [],
"shipping": null,
"tax_exempt": "none",
"test_clock": null
}

the property is not even present here

full warren Mar 28, 2024, 10:34 AM

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Sorry for delay.
Still looking into it...

dapper wedge Mar 28, 2024, 10:35 AM

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sure

remote gull Mar 28, 2024, 10:36 AM

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are you actually assigning the result of UpdateAsync to a variable?

dapper wedge Mar 28, 2024, 10:37 AM

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I am, next_sequence_number is still equals 0

remote gull Mar 28, 2024, 10:37 AM

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just for context I'm doing this and it seems to work

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I'll try .NET too

dapper wedge Mar 28, 2024, 10:39 AM

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Before update
{
"id": "cus_MyPIxYKAFHcrBK",
"object": "customer",
"address": {
"city": null,
"country": "AU",
"line1": null,
"line2": null,
"postal_code": null,
"state": null
},
"balance": 0,
"cash_balance": null,
"created": 1670914861,
"currency": "aud",
"default_source": null,
"delinquent": false,
"description": null,
"discount": null,
"email": "invoices@georgiou.com.au",
"invoice_credit_balance": null,
"invoice_prefix": "75AA11F9",
"invoice_settings": {
"custom_fields": null,
"default_payment_method": null,
"footer": null,
"rendering_options": null
},
"livemode": true,
"metadata": {},
"name": "Georgiou Group",
"next_invoice_sequence": 0,
"phone": null,
"preferred_locales": [],
"shipping": null,
"sources": null,
"subscriptions": null,
"tax": null,
"tax_exempt": "none",
"tax_ids": null,
"test_clock": null
}
After update
{
"id": "cus_MyPIxYKAFHcrBK",
"object": "customer",
"address": {
"city": null,
"country": "AU",
"line1": null,
"line2": null,
"postal_code": null,
"state": null
},
"balance": 0,
"cash_balance": null,
"created": 1670914861,
"currency": "aud",
"default_source": null,
"delinquent": false,
"description": null,
"discount": null,
"email": "invoices@georgiou.com.au",
"invoice_credit_balance": null,
"invoice_prefix": "75AA11F9",
"invoice_settings": {
"custom_fields": null,
"default_payment_method": null,
"footer": null,
"rendering_options": null
},
"livemode": true,
"metadata": {},
"name": "Georgiou Group",
"next_invoice_sequence": 0,
"phone": null,
"preferred_locales": [],
"shipping": null,
"sources": null,
"subscriptions": null,
"tax": null,
"tax_exempt": "none",
"tax_ids": null,
"test_clock": null
}

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here's a code snippet and what it prints to console

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and the request id of running that snippet is: req_Z6xAdgsBeYtMPF

remote gull Mar 28, 2024, 10:41 AM

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why toJSON, why not access the field?

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works for me , how about you?

static void InvoicePrefixTest(){
            var service = new CustomerService();
            var customer = service.Create(new CustomerCreateOptions{Email="test@example.com"});
            customer = service.Update(customer.Id, new CustomerUpdateOptions{NextInvoiceSequence=100});
            Console.WriteLine(customer.Id);
            Console.WriteLine(customer.NextInvoiceSequence);
        }

dapper wedge Mar 28, 2024, 10:43 AM

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doesn't matter, the value is still 0,

remote gull Mar 28, 2024, 10:43 AM

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hmm

dapper wedge Mar 28, 2024, 10:46 AM

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When I run this in test mode, I still get "0"

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may I ask which version od the .NET SDK you used?

remote gull Mar 28, 2024, 10:48 AM

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so you have this in your settings

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I feel like that is related. I think this feature only works when you're using customer-level numbering, but not sure(so don't change it)

dapper wedge Mar 28, 2024, 10:51 AM

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my company has 2 stripe accounts. I was pretty sure we have both accounts with exactly the same settings...
the other account has "sequentially for each customer" selected. I'll try that snipped on the other account

remote gull Mar 28, 2024, 10:52 AM

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On my account I don't even have this option but I believe it's because my account is from 2018 before https://docs.stripe.com/upgrades#2020-03-02 happened so I only have customer-level numbering, that rollout was super confusing

dapper wedge Mar 28, 2024, 10:52 AM

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yeah, it works on the other account. So this must be the issue.
Is it possible to fetch that setting and it's values throught the API?

remote gull Mar 28, 2024, 10:53 AM

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but yeah I feel like that's it, NextInvoiceSequence has no meaning when you're using account level numbering since it has be controlled across your entire account so setting it across customers would just break things

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and no I don't think that's in the API, only the dashboard

dapper wedge Mar 28, 2024, 10:54 AM

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ok, thanks. That's all I needed to know 🙂
You both have been increadibly helpful

remote gull Mar 28, 2024, 10:55 AM

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no worries. I guess we implemented it as silently ignoring the updates and returning a default value instead of explicit errors when trying to use this feature on an incompatible account setup

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probably that was because otherwise your API integration would break and start returning errors if you change the setting on your Dashboard to enable account-level numbering

#cooad_unexpected