9527xiaobei_webhooks | Stripe Developers | Page 1

smoky trenchBOT Mar 28, 2024, 7:06 AM

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jaunty herald Mar 28, 2024, 7:17 AM

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hi ？

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anyone there ？

coarse topazBOT Mar 28, 2024, 7:18 AM

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rich grotto Mar 28, 2024, 7:18 AM

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hi there!

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why did you expect to receive a charge.refund.updated exactly?

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you mean the status of the charge changed, but you didn't get the event?

jaunty herald Mar 28, 2024, 7:20 AM

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Because successful or failed refunds can be processed through the charge.refund.updated event

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There is no information about refund in charge.refunded, which is very confusing.

rich grotto Mar 28, 2024, 7:22 AM

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they can, yes. but many refunds will never be updated, and in this case we won't send the charge.refund.updated event.

jaunty herald Mar 28, 2024, 7:22 AM

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Yes, I have a refund I didn’t receive charge.refund.updated

rich grotto Mar 28, 2024, 7:22 AM

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like the refund you shared had status: succeeded when you created it. and it's still succeeded. so nothing was updated, which means no charge.refund.updated event was sent (as expected)

jaunty herald Mar 28, 2024, 7:25 AM

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re_3OyxwPH6KGNmuPs61iWY9pfT Why was this refund sent?
charge.refund.updated

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This refund was first sent charge.refunded event and then
charge.refund.updated event

rich grotto Mar 28, 2024, 7:27 AM

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not sure, having a look

jaunty herald Mar 28, 2024, 7:28 AM

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This refund is full, and the previous price difference refund is partial.

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I'm not sure if it's because of this

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But when I am in test mode, partial refund will also send charge.refund.updated

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In test mode, the refund ID is: re_3Oz8c3H6KGNmuPs60yDH5NUs. This refund is sent with charge.refund.updated event.

rich grotto Mar 28, 2024, 7:47 AM

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looking at re_3Oz8c3H6KGNmuPs60yDH5NUs, here's the charge.refund.updated event: https://dashboard.stripe.com/test/events/evt_3Oz8c3H6KGNmuPs60q4jsSL4

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there you can see in the previous_attributes what exactly changed that triggered that event

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for re_3Oyv9TH6KGNmuPs600y3nWew, nothing changed, so there's no charge.refund.updated. to me that looks expected.

jaunty herald Mar 28, 2024, 7:58 AM

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https://dashboard.stripe.com/events/evt_3OyxwPH6KGNmuPs61KiKStQj But there is no information in previous_attributes of this event

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Refund ID: re_3OyxwPH6KGNmuPs61iWY9pfT

coarse topazBOT Mar 28, 2024, 8:02 AM

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jaunty herald Mar 28, 2024, 8:12 AM

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@rain caveHi

rain cave Mar 28, 2024, 8:14 AM

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Hi there

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Looking

jaunty herald Mar 28, 2024, 8:17 AM

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OK

rain cave Mar 28, 2024, 8:17 AM

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Okie so evt_3OyxwPH6KGNmuPs61KiKStQj is the only event for re_3OyxwPH6KGNmuPs61iWY9pfT, it was fired after the refund was created

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That's what I see

jaunty herald Mar 28, 2024, 8:27 AM

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No, there is a charge.refunded event for this refund: "evt_3OyxwPH6KGNmuPs61w7rYaI5"

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There is another question, why is there no refund ID in the charge.refunded event? How should I handle my refund based on this incident?

rain cave Mar 28, 2024, 8:31 AM

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why is there no refund ID in the charge.refunded event
Because that's a Charge object. In contrast to charge.refund.updated which is a Refund object

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And yes there were 2 events, sorry. Each of them returns different objects here

jaunty herald Mar 28, 2024, 8:32 AM

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OK, so if some refunds do not send the charge.refund.updated event, how should I handle the refund? How to find out which refund is due

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I received the charge.refunded event before. At that time, there was a refund object in the object. I don’t know if the Stripe version has been updated.

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Or do you need to add something extra?

rain cave Mar 28, 2024, 8:35 AM

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Hmm I am a bit confused. On the example above we have both charge.refunded and charge.refund.updated. Are you referring to some other scenario where you didn't receive charge.refund.updated?

jaunty herald Mar 28, 2024, 8:36 AM

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Yes, I have a refund that I didn't receive in the charge.refund.updated event

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Refund ID: re_3Oyv9TH6KGNmuPs600y3nWew

rain cave Mar 28, 2024, 8:39 AM

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Hmm that's like no events at all?

jaunty herald Mar 28, 2024, 8:41 AM

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No, the charge.refunded event is sent, but there is no refund ID in this event, and my system cannot process the refund.

rain cave Mar 28, 2024, 8:43 AM

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Okie in that case, can you try https://docs.stripe.com/api/refunds/list and passing in the Charge Id?

List all refunds | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

jaunty herald Mar 28, 2024, 8:45 AM

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I think this is not a best practice. The refund ID should be returned in the refund event.

rain cave Mar 28, 2024, 8:50 AM

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yeah I agree there should be a charge.refund.updated but not sure why it wasn't fired. Just as a backup, can you try the API above?

jaunty herald Mar 28, 2024, 8:51 AM

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By the way, this is a partial refund

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Is it because of a partial refund that charge.refund.updated will not be sent?

rain cave Mar 28, 2024, 8:53 AM

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Hmm

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Do you notice the same pattern for every partial refund?

jaunty herald Mar 28, 2024, 8:54 AM

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You can see this screenshot, there is only charge.refunded event, no charge.refund.updated

jaunty herald Mar 28, 2024, 8:55 AM

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rain cave Do you notice the same pattern for every partial refund?

There is currently only one partial refund, but in test mode I received charge.refund.updated

rain cave Mar 28, 2024, 8:56 AM

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Do you mean you receive and not receiving charge.refund.updated differently on Test mode vs Live mode, for partial refund?

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Let's take a step back and list down what we know

jaunty herald Mar 28, 2024, 8:57 AM

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Yes, in test mode, partial refunds are also received charge.refund.updated

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Look this

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Stripe background shows that 2 events were sent, which is a partial refund.

hearty berry Mar 28, 2024, 9:00 AM

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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

jaunty herald Mar 28, 2024, 9:02 AM

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OK

hearty berry Mar 28, 2024, 9:10 AM

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Could you briefly summarise the latest question for me please?

jaunty herald Mar 28, 2024, 9:11 AM

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OK

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I did not receive the charge.refund.updated event for a refund. The refund ID was: re_3Oyv9TH6KGNmuPs600y3nWew. Only the charge.refunded event was sent. All other refunds received charge.refund.updated.

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This is the one in the screenshot. You can see that Stripe only sent the charge.refunded event.

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Is there some exception in Stripe that caused it not to be sent?

hearty berry Mar 28, 2024, 9:17 AM

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We are not aware of one, let me check...

jaunty herald Mar 28, 2024, 9:19 AM

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OK

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I just made another partial refund, but I didn’t receive charge.refund.updated. It seems that charge.refund.updated will not be sent for partial refunds?

hearty berry Mar 28, 2024, 9:31 AM

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Could you please paste the PaymentIntent ID here?

jaunty herald Mar 28, 2024, 9:33 AM

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pi_3OzErqH6KGNmuPs60g8a4ktK

coarse topazBOT Mar 28, 2024, 9:39 AM

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stiff knoll Mar 28, 2024, 9:43 AM

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To clarify, a charge.refund.updated is not always sent

jaunty herald Mar 28, 2024, 9:47 AM

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Why

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There is no refund object in the charge.refunded event. How to handle the refund callback?

stiff knoll Mar 28, 2024, 9:49 AM

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Sent when the refund is updated. Updates include adding metadata, refunds failing, and providing details like the ARN as a reference number to trace refunds.
I'd guess in the example you shared where you receive a charge.refund.updated event the status field transitions pending -> succeeded

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Where as the partial refund is immediately succeeded : https://dashboard.stripe.com/events/evt_3OzErqH6KGNmuPs6005pJvls

It's likely just an intricacy of test mode

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jaunty herald Mar 28, 2024, 9:58 AM

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So because the partial refund succeeds immediately, the updated event will not be sent, right? If it is a full refund, the updated event will be sent

stiff knoll Mar 28, 2024, 9:59 AM

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As I said this is likely just a quick in the test mode behaviour

jaunty herald Mar 28, 2024, 10:00 AM

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But I refunded it in real mode

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I do not really get it

stiff knoll Mar 28, 2024, 10:01 AM

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Can you share a evt_xxx ID for a charge.refund.updated?

jaunty herald Mar 28, 2024, 10:03 AM

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"evt_3OzFYuH6KGNmuPs611diQRtt"

stiff knoll Mar 28, 2024, 10:12 AM

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OK, the critical difference is that re_3OzFYuH6KGNmuPs61puoXHW1 was updated to include tracing details so we sent a charge.refund.updated event as per the docs:

Sent when the refund is updated. Updates include adding metadata, refunds failing, and providing details like the ARN as a reference number to trace refunds.

Refund and cancel payments

Learn how to cancel or refund a payment.

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I guess the partial refund wasn't updated to include those tracing details as they weren't provided by the bank/issuer, so we didn't update the refund (and no event)

jaunty herald Mar 28, 2024, 10:19 AM

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If so, which event should I listen for to handle the refund?

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There is no refund ID in the charge.refunded event, so it is troublesome to handle the refund callback.

stiff knoll Mar 28, 2024, 10:20 AM

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Depends what you mean by handle the refund. But the recommendation is outlined here: https://docs.stripe.com/refunds#refund-webhook-events

Refund and cancel payments

Learn how to cancel or refund a payment.

stiff knoll Mar 28, 2024, 10:21 AM

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jaunty herald There is no refund ID in the charge.refunded event, so it is troublesome to hand...

Correct, you'd need to look up the Refund object itself: https://docs.stripe.com/api/refunds/list#list_refunds-charge

List all refunds | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

#9527xiaobei_webhooks