manic-pixie-dream-bananarchist_api

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• manic-pixie-dream-bananarchist_api, 13 hours ago, 19 messages

[inland knoll]

sample of the webhook event payload

{
  "id": "pm_1Oz05XDl7puKas71441UjU8h",
  "object": {
    "card": {
      "brand": "visa",
      "last4": "4447",
      "checks": {
        "cvc_check": "unchecked",
        "address_line1_check": null,
        "address_postal_code_check": "unchecked"
      }
    }
  }
}

[amber breach]

Hi, by using Stripe Checkout, you're already asking the customer to provide the cvc details when needed. However, charges can still succeed, https://support.stripe.com/questions/charge-succeeded-despite-cvc-or-zip-check-mismatch even if there is a mismatch. This determination comes from the issuing bank and not Stripe.

Form the above response, it looks like the cvc details were 'unchecked' which means that the value was provided to the issuing bank but they did not check this, https://support.stripe.com/questions/what-do-cvc-check-address-line1-check-and-address-postal-code-check-mean-on-the-charge-object. If you wish to block these payments on your end, you can use Radar, https://docs.stripe.com/radar/rules#traditional-bank-checks to block them.

[inland knoll]

We can't configure that these parameters are checked as part of session?

We're having tons of issues where after the trial ends, the charge fails due to reasons that should be apparent immediately when they add the method without having to actually charge the customer

[amber breach]

There is not a way. The decision comes from the issuing bank and there is not enything you can configure on your end to ask the issuing bank to check. You'd want to use Radar in this case.

[inland knoll]

okay thanks for your help, will look into radar

[amber breach]

Happy to help!

[inland knoll]

is radar an additional add on?

not included in a basic subscription?

[amber breach]

Please refer to https://stripe.com/radar/pricing for Radar Pricing details. If you have any follow up question on fees, please reach out to support. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

[inland knoll]

thank you!

[amber breach]

Happy to help!

[inland knoll]

one more question

we're having issues with stripe checkout automatically texting to a phone number associated with an email address, they're saying the phone number is incorrect

where is stripe getting that phone number from? I looked at the customer's account and there is no phone number associated with it

[amber breach]

Can you share an example checkout session, starts with cs_123vbc where this happened?

[inland knoll]

where can i find checkout sessions

[amber breach]

You can look in the Dashboard

[amber breach]

Or, you can share the request id that created the Session. Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[inland knoll]

I'm looking in the dashboard and there aren't any session requests

it's in a connected account though, i can't see how to filter by connected accounts

[ocean pier]

👋 stepping in here

[inland knoll]

oh sorry i had it filtering out connected accounts

[ocean pier]

Yeah it filters out Connect requests by default

[inland knoll]

i'm not finding the session for the customer that reached out

[e-mail] is the email

here we go

cs_live_a1rfIHNoi15pOfisgs7j0p7dLPQv0ASD2Dkpb90gZ2SeowdR6pcchqnw1K

[ocean pier]

Hmm they are seeing a text with a 2FA code?

Are they trying to use Link and it is sending them an auth code?

[inland knoll]

they're not getting a text at all, bc it's sending to the wrong number

[ocean pier]

If so, they would manage their Link account at link.com

[inland knoll]

it automatically moved to link when they put in their email address

[ocean pier]

Yep

That is how it works, though they can still exit that flow via a button there

But yeah, you should direct them to link.com where they manage their info like their phone number if they want to use Link

[inland knoll]

if we collect a phone number as part of the checkout, will it automatically use that one for 2fa?

or can we disable link by default?

actually found the link configuration, but still wondering about the phone number collection

[ocean pier]

No that phone number collection has no affect on Link

Customers manage their Link accounts separately

You have no impact on those

[inland knoll]

i see. do we lose anything functionally aside from quicker checkout by disabling link?