#iltofa_unexpected
carmine flintBOT
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merry hullBOT
keen fractal
Hello! To clarify, is this regarding eftpos? https://docs.stripe.com/payments/eftpos-australia
toxic jasper
No. This regarding ACH in US, sometimes called EFT. is us_bank_account in your payment methods list
keen fractal
Ah, okay.
Can you give me the ID of one of the Subscriptions that was canceled so I can take a look?
carmine flintBOT
toxic jasper
A moment...
sub_1OwA6VFgpHzmiEoHvEdL5Nyh this is canceled
This one says it will be canceled if not paid in 10 hours --> sub_1OyoApFgpHzmiEoHyopKHR2k
keen fractal
You canceled that first Subscription yourself in this request: https://dashboard.stripe.com/logs/req_5uBKm30sKgP5zF
Your Python code did that, not Stripe.
Prior to that the Subscription became active when the associated Invoice's Payment Intent was confirmed: https://dashboard.stripe.com/events/evt_1OwA8yFgpHzmiEoHQ983okN4
toxic jasper
Oh. I'm very sorry, I was confused by the linked doc, and from the warning in the latest one.. .
keen fractal
The Payment Intent was in processing status at that point, and then later it succeeded.
But the Subscription had already been canceled prior to the payment succeeding.
toxic jasper
I see... thank you for your support. I'll try to find the problem (probably a side effect of our processing of the "processing" webhook event)
Can you confirm I can ignore the warning on the latest one? It will not be canceled by itself?
keen fractal
For the other one, there's no payment info at all. It will be canceled if no attempt is made to pay it (with ACH or otherwise). If the Customer does try to pay it that would prevent it from being canceled though.
toxic jasper
OK. Understood. Thank you very much for your support, and sorry for the noise (things can become confusing easily with payment, as you already know)